K

Kelly Dvia Google

3 months ago

This is by far the most boring Sky Zone I’ve been to. Granted, I have older kids in their tweens now. They’ve always had fun at a Sky Zone and were never ready to leave. Not this place. We all were ready to leave before our time came up. The facility was small, no rock climbing wall, barely a foam pit and only 1 small one at that, no obstacle courses, no slide, and no zip line. The pictures from Google are deceiving since a lot were from when it used to be rockin jump (all the pics on green) before it turned into Sky Zone (blue/orange). Wasted our money here and will never return. Go elsewhere unless you have tiny kids who just wants to jump because this place is too boring for older kids.

J

juan vvia Google

4 months ago

The place has multiple areas for different activities, we rented a party room,the tables, plates and every decoration was all set-up by a person designated for your party. Our attendant didn't checked on us often, she only came 2-3 times total, our water jars weren't filled enough. The food is not that bad but too pricey in my opinion.

A

Andrew Tibbitsvia Google

6 months ago

Staff was friendly enough and the place was only modestly dirty. It doesn't have some of the stuff that you'd expect from a nicer place like Defy, such as swings, climbing walls, jousting, or obstacle courses. Also when we went a whole bunch of stuff was closed.

O

orlando casasvia Google

6 months ago

Awesome place, I love the setup and the customer service and staff are super friendly and very responsible looking after the kids making sure they are safe! Thank you Cole for an amazing experience and service !

S

Simon Dicastrovia Google

7 months ago

I regret switching my membership from Sky Zone Anaheim to this Santa Ana location. Big mistake. Even my kids (ages 5 and 3) ask to go back to the other location because, in their words, “this one is not fun.” Biggest Concern – Bathroom Safety: The men’s restroom is positioned so kids and women can see right inside when the door is open. About half the time it’s dirty, but worse, I actually walked in once and saw a man exposing himself. Imagine if a child had been the one to walk in. This is a serious safety risk, and the bathrooms should be reconfigured immediately so predators can’t take advantage. Other ongoing problems: • Broken Attractions: More than half of the games are often out of order. The dodgeball courts for kids rarely have balls, and many of the other play areas just sit unused because they’re broken. • Membership Issues: They messed up my account, created a duplicate, and almost every visit I’d get told I needed to “make a payment” even though I was up to date. I’ve even been refused entry. • Private Bookings: They frequently close the entire facility for private events, meaning you can’t get in despite paying for a membership. Yes, it’s on their website, but it would be much more respectful to send a quick text alert to members so we don’t waste a trip. • Poor Staff Training & Management: Most of the floor staff just stand around and don’t supervise properly. The management has a dismissive, almost “what do you want?” attitude toward customer concerns. It makes you feel like you’re bothering them instead of them doing their job. I’ve already canceled my membership, and even then they still tried to refuse my entry, claiming I owed a balance—until I reminded them they had refunded my last month due to all the broken attractions. Bottom line: This place desperately needs better management, better-trained staff, cleaner facilities, and functioning equipment. Until then, I would not recommend wasting your money here. $65/month for broken games, dirty bathrooms, and unsafe conditions is unacceptable. Final thoughts: I’m beyond disappointed because I trusted this place with my kids’ safety and my money, and it failed on both. As a paying member, I expected a clean, safe, and welcoming environment instead, I felt dismissed, disrespected, and like my concerns didn’t matter. The only way I’d ever consider coming back is if this location completely remodeled the bathrooms for safety, fixed their broken attractions, trained their staff properly, and actually cared about their customers. Until then, I’ll tell every parent I know to stay away.