Luci Paige
I’d been in to this hospital before when my two kittens needed to be seen. The service was fine and we were sent home meds. However, after the exam a vet came out and called my name and attempted to hand me a carrier. I explained that wasn’t my pet carrier, but when I went to look inside I realized it was not even either of my kittens. They tried to give me someone else’s pet. Mind you this cat and my kittens looked nothing alike and the carrier had a clear name on it- neither mine, nor either kitten’s. That was a bit odd and my partner and I made sure to check we were in fact given the correct animals before leaving. This most recent time I attempted to use their facility I called slightly distressed because my kittens had gotten into some crafting string while I was away and I was unsure if they had ingested any. I called and the only option for questions and concerns was the same option for emergency calls. Expecting a quick answer since it’s an emergency line, I was surprised to wait almost 10 minutes on hold, with no one even bothering to answer beforehand. When someone finally answered, I explained I had called to ask about any specific warning signs to look for in kittens who may have ingested string. The lady seemed very annoyed and just said “Yeah, we can induce vomiting. It’s 300 bucks.” I explained again I was simply asking for symptoms to look for in case I may need to bring them in. The lady then got a very passive aggressive tone and said “Well, if you don’t think it’s a big deal then don’t bring them in.” Excuse me for wanting to be sure before potentially spending $600 to stress out my pets and how dare a “professional” suggest I don’t care enough to spend money to help them. I won’t be back unless there’s no other option.
