JC
I called to inquire about birthday party information. Jen the Manager answered the phone & she just didn’t seem like she wanted to be bothered with the questions I had requiring the birthday party. She continued to just repeat the same exact words to me. She had no enthusiasm in her voice, wasn’t no warm welcome when answering the phone. She answered it as if it’s her own personal phone. Her unwelcoming voice & tone on the phone makes me want to take my services elsewhere. I just figured to still leave a review, seen as if your the face of the company/business as a manager you set the tone for your co workers & how the customers feel coming into the establishment. I don’t want an enjoyable experience be ruined with unwelcoming employees, it’s not always going the extra mile for the customer but we as a customer would like feeling the employees enjoy your work & it’s a warm welcoming place. That would make a better impression.
