Rebekah N
Booked a class pass here, per the instructions it says we must arrive 10 minutes prior to ensure we get set up. Arrived about 15 minutes early just to be safe. But all the lights were off and no one seemed to be in studio. Also the door was locked. Just to be safe, I continued to wait. Finally about it 5 minutes before the class was supposed to start i contacted ClassPass and they just said to leave. So as I’m walking away a girl finally comes out and says she actually doesn’t open the door until under 5 minutes before class. I informed her they already canceled the class on my end and unfortunately I’m not able to do it anymore. She seemed very unphased and just said okay if you’re sure. I pointed out that per their website it states 10 minutes early to be the minimum. And she blamed it on a private client she had just before. Honestly really disappointed after reading great reviews and I do not think I’ll be returning after a wasted time and energy getting here for a class that didn’t end up happening. My suggestion is for the business to make sure their instructions are accurate and perhaps not schedule classes so close together. Huge disappointment to say the least.
