Jess
I was racially profiled today. I am an African American woman coming to a white business and I will say the only person who’s really nice is Andrea, other waxers see me and don’t even speak like they’re scared or something but I had my appointment today and I tried to ask the receptionist about cancelling my membership however she was very rude, letting me know she couldn’t cancel my membership so I asked if I could speak with a manager and instead of simply saying a manager wasn’t there at the moment she said they’re going to tell you the same thing. I’ve been coming here for about a year, I’ve referred several people to this location as well as other locations, I’ve purchased products, I tip and today I did not feel like a member which is something I pay for every month. I thought my appointment was at 11:30 because they had to reschedule it but it was at 11:15 I had been in my car in front of the shop since 11:18 I walked in at 11:23 she rudely let me know I was late and there was nothing that she could do and I couldn’t be seen until. 12:30 I explained the mix up with the time and she simply did not care luckily someone called and she told them so I was able to be seen before 12. I live about 45 minute’s away from this location and I still come all the way here. Usually I’m offered water or wine at my appointments she didn’t offer either. Andrea was still very helpful but the receptionist made this visit horrible for me. She wasn’t at the desk after my appointment was done so I couldn’t tip if I wanted to. I will not be returning back to the village location
