Suite Paws Pet Resort & Spa Raleigh

L

Leigh McClure

via Google

I have been boarding my dogs at Suite Paws for a couple years now. I had them there again over Thanksgiving and I have nothing but good things to say! The staff is professional, friendly, and attentive, and my dogs are always well cared for. I'm happy to recommend Suite Paws to anyone looking to board their pet!

L

Lia Spencer

via Google

I paid extra for a camera suite for my dog’s stay from Nov 26–30, and the only reason I knew what was actually happening with her is because I watched the camera like a hawk. I later learned they do not provide report cards for boarding, only daycare — meaning unless you constantly chase information, you are left completely in the dark about your pet. I discovered my dog had vomited only because I saw her blanket disappear on camera and called to ask why. I was told it was being washed and would be returned shortly. It never was. The next morning (pickup day), I was told she had soft stool. Later that same day, when I called again because my emergency contact had to pick her up due to their absurdly restrictive 4–5 PM pickup window, I was finally told the full truth: she had missed multiple meals, was barely eating, then throwing up, and had diarrhea. I was also told they only notify owners after three missed meals. So to be crystal clear: my dog was vomiting, not eating normally, and had diarrhea, and neither I nor my emergency contact were notified in real time. I was denied the chance to make informed medical decisions for my own pet. If I had known sooner, I would have pulled her immediately for veterinary care. She has been boarded elsewhere multiple times and has never experienced anything like this. She came home with ongoing diarrhea, extreme anxiety, and was clearly traumatized. She smelled bad, and her bottom was not clean. On top of the health issues, her toys were missing, her medication was not returned at pickup, and I now have to go back for her belongings. Every time I called, the staff had to “check her chart” and put me on hold, and it never felt like anyone actually knew or was truly monitoring my dog. The front desk was rude and dismissive at drop-off, and I was given zero reassurance that my dog was in caring hands. I do not believe my dog was in immediate physical danger, but she was absolutely emotionally neglected, and the failure to communicate active illness is completely unacceptable. I have cancelled her Christmas stay and will never return. This facility may look nice on the surface. What it lacks is real-time medical judgment, transparency, and basic accountability. I would never recommend allowing your dog to stay in a room without a camera here, because without one, you truly have no way of knowing what is happening or what isn’t being communicated. Based on my experience, transparency only existed because I had visual access and kept pushing for answers. I trusted this facility to protect and communicate about my dog without me having to play detective, and that trust was completely broken.

C

Cindy Kasner

via Google

This was my first time boarding at Suite Paws and it was truly the best experience. The front staff was super friendly at arrival, very quick and efficient. Abby greeted us and I was so comforted by the care and warmth she showed to my pet. During her stay, Yasmin, Melinda and Lailah kept me updated on her activities and well-being. It was such a relief to know how my pet was adjusting on her first away from home experience. They were super! I opted to have my baby temp tested for doggie daycare and Mikayla made sure she was safe and comfortable. Her daycare photos posted on Facebook were the bomb. The camera available in her suite was easy to access, always available and gave me such peace of mind. The bathing staff were phenomenal- big shout out to Trish and Joseph for keeping her calm and sending me pics of her spa like experience. Her nails were beautiful and she smelled fantastic! Thanks to Heather for an easy check out experience and Yasmin for the extra care getting my pup in the car, it was beyond the call of duty and so appreciated. Thanks again to everyone, we will definitely be back and will recommend Suite Paws to our friends.

A

Austin Greene

via Google

The people at Suite Paws are so caring and communicative. They are exceptionally professional, reliable, and predictable - this is the peace of mind I want when boarding my beagle. Thanks Suite Paws for being my new favorite pet resort!!!!

E

Erich Horner

via Google

EDIT: Added another star. Suite Paws communicated with me their apologies and offered a free bath for both of my dogs which was very kind and appreciated. I will give Suite Paws another chance the next time I need to board the pups. I have used Suite Paws a few times now. I usually don't like to board them anyways and find a friend or family member to watch them because I always feel like boarding places nickel and dime you, so while I think only taking the dogs out to go to the bathroom two times and charging to include his pills in his food when feeding him is outrageous, I know that isn't specific to Suite Paws. What I do think is outrageous, and I didn't notice it until I left Suite Paws, was that my dog had literal poop on both of his legs and all around his butt. It was quite crusty so it's been sitting on him for a while as well. He is white so it's pretty obvious to see and I am just shocked that someone would return the dog to an owner in that condition and expect a repeat customer. I will continue to try and use friends and family before boarding them, but in a case I have to board them again I will probably look elsewhere to try first. They also just bumped up their prices too. Added a star becuase the ladies up front were very friendly and I enjoyed talking to them.