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First Respondervia Google

23 days ago

Called them yesterday, 2/5/26 at 5 pm and told them I needed my septic emptied. They said they’d call at 7 am the next morning to get someone out here. Mind you, I wasn’t expecting to get such emergency treatment. I thought it’d be like 2 days or so before anyone could get over here considering I’m a new customer and there’s quite a bit of snow on the ground for them to be digging in the cold. They were right on the money and called me exactly at 7 am today. They said they would have someone at my house by 9 am; they got here at 9 am… The process was very quick (my septic was veryyy full). I am very impressed with the promptness, punctuality, efficiency, friendliness and the price(couldn’t beat it anywhere else) thankyou so much Sebastian and crew!!!I will always call you guys now whenever I need the septic taken care of.

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Stacy Medeirosvia Google

2 months ago

We unfortunately had to call for an emergency visit around 8pm on a Thursday night during a snow storm. Obviously nothing happens at a convenient time. The gentlemen on the phone was very understanding during my mumbling and not knowing a thing about plumbing, just that I had water backing up in my tub! Technician showed up, respectfully took his boots off before walking through the house, diagnosed the issue and presented a solution. We agreed, he executed said solution and we were all set to go. Easy peasy. Our 2 barking labs didnt bother him a bit. Everything drained, toilets flushed. He cleaned up all his tools outside, let us know about the warranty for the service and off he went. We will definitely keep them on speed dial. Highly recommend for emergencies or normal drain/plumbing maintenance.

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Richard Schneidervia Google

3 months ago

Sebastián and Casey were very impressive. Very professional, took a “it’s no problem” approach and made quick work of the issue. Great attitudes. Very respectful. Impressively cleaned up. I’m never using anyone else. These guys are great.

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Brian Reedvia Google

6 months ago

I wish there were more stars to push the rating even higher. Not only did the gentlemen come out within an hour he was able to address the concern extremely quickly and efficiently. Couldn't ask for a better person to come to our home. Very polite, funny and efficient. Don't hesitate to call these folks when you need help. Thank you again for GREAT SERVICE!!

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Michelle Hortonvia Google

about 1 year ago

We thought we had a clogged drain in the kitchen on a Saturday afternoon during Christmas baking season! We called another company who wanted to charge us $600 just to show up. We called Syracuse Drains and Adrian came out that same night and didn’t charge us for the service call! He quickly assessed that the problem wasn’t our drain but a faulty garbage disposal. He arranged for Sebastian to come on Monday and replace our garbage disposal. Sebastian and Hamati came Monday morning and were in and out in 45 minutes. They were clean workers, friendly and professional. They explained what they were doing and left my kitchen spotless. You could not even tell anyone had been working on the sink/drain/ disposal. I could not recommend them any more highly!