James Wiard
I brought my vehicle to The Auto Clinic for diagnosis and repair. The initial assessment did not resolve the issue, and I incurred significant out-of-pocket costs while being told the problem was addressed. Ultimately, the vehicle required major work that was completed elsewhere. I requested reimbursement after providing documentation, which was declined. I’m sharing this so future customers understand the risk: if a diagnosis is incorrect, the financial burden may still fall entirely on you. I recommend getting second opinions and written guarantees before authorizing major repairs. ////////////////////////////////////////////////////////////////////////////////////////////// Thank you for responding. To clarify for anyone reading, the concern I raised is based on the overall outcome, not whether certain steps were performed during the process. While I acknowledge that your shop identified a misfire and provided diagnostic information, the issue with the vehicle was not ultimately resolved, and I still incurred significant costs pursuing a complete repair elsewhere. My review is simply intended to highlight that, in situations involving major repairs—especially when multiple parties (such as engine suppliers and installers) are involved—the financial risk can still fall on the customer if the problem is not fully corrected. I also want to note that I attempted to handle this professionally through documentation and communication before leaving a review. I stand by my recommendation that customers seek second opinions and ensure clear expectations before authorizing major work.
