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Leah Carreonvia Google

about 1 month ago

This is genuinely my favorite coffee spot. The staff are always welcoming and friendly. Today, I had the pleasure of meeting one of the team members, Miguel, who was exceptionally kind and thoughtful. I was informed that they were out of avocado toast for the day, which wasn’t an issue at all. However, Miguel went out of his way to see what he could do and managed to prepare it for me anyway. His understanding and willingness to go the extra mile truly reflect outstanding customer service.

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Amber Cookvia Google

4 months ago

SHOCKINGLY SURPRISED!!! As a CBTL frequenter for over 30 years this location was the worst CBTL experience I've ever had! I'm usually a drive-thru customer at this location, though I've walked in a few times and had equally great service. This morning however, the drive-thru was backed up with at least 10 cars so I decided to walk-in since my order was a simple wellness blend tea. Upon walking in, I stood at the front for two minutes before someone came to take my order. No welcome. No someone will be with you. No acknowledgement whatsoever other than a glance from one young man making coffee. The young lady, Erin, that finally came to take my order was friendly and welcoming. After placing my order she proceeded to take the orders of the other 3 customers behind me but instead of making my hot tea which is customary at every other CBTL I've frequented, she went to help the other 5 people servicing the drive-thru. After waiting 5 minutes for my hot tea I inquired about the wait and was rudely told by the young man and another young lady that orders are prepared in the order received. I informed them that they had 6 people working drive-thru, noone working the front and I had never experienced having to wait for drive-thru for a simple order like hot tea when that could have been made immediately upon taking my order by dropping a tea bag in a hot cup of water. Further, with the drive-thru being backed up due to mechanical issues, walk in customers help take some of the burden off the drive-thru and help get customers in and out in a timely manner. Instead, it was confusion with employees mixing up drive-thru orders, as stated by one, and the walk-ins going ignored. I don't know who the manager is but some training in customer service, hospitality and problem solving would go a long way!

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Nancy Salazarvia Google

5 months ago

While the cashier guy was nice, I didn't appreciate one girl that works there. I had asked for napkins and she didn't give me none, luckily another girl did do her job and was nice enough to do so. Not so much for the first girl I had asked. Unfortunately I didn't see any of thier names. But shame on that first girl

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LosAngelesEventPhotography com (Listing Media . net)via Google

over 1 year ago

Really Cozy Place and friendly service. Love ❤️ the couch inside and EV charging outside! 2 Star less. The very fast closing and kicking out customer but the guy Saturday really bad rushing home. Also why would you create a difficult long code to remember to get into bathrooms??

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Samantha Whitevia Google

almost 4 years ago

I used the drive thru, the workers are enthusiastic, kind, & helpful. I am from GA & haven't tried the coffee shop before, I got the turkey pesto sandwich & iced cookie butter latte. 12/10 would recommend!