The Lapham Company Property Management

Awful. I feel like I'm living in a hood building, but I'm actually living in a desirable part of town. This company actually has an A+ rating at the BBB. Hard to believe, honestly.

Housing manager Tony has horrible professionalism.

UPDATE: I can hear every single thing the upstairs neighbor does. I even know when he’s in the kitchen. I can hear every. Single. Footstep. Every noise from the above unit radiates throughout the whole apartment. I can’t sleep or get any peace. Also, this same neighbor unlawfully entered my unit and the only solution was to call him. I do not want to be here. I do not feel safe. I do not feel comfortable but the property management company won’t even respond to my calls or emails. I’ll never trust Lapham again. The property manager, Jan, told me the owners don’t care about the building. I wish he had of told me that BEFORE I moved in here. He even told me they’d never approve my transfer. So I was reluctant to ask to transfer to a completely different building which is what I wanted, especially in order to get away from the creepy neighbor that came into my apartment when the door was closed but unlocked during maintenance. My safety has been compromised and these people couldn’t care less. It’s baffling. It’s also worth noting that whatever repairs were done were due to extensive advocacy on my part. And none were cosmetic. They literally had to replace the balcony door because it was initially installed upside down. It took them two months to believe me (I reported multiple times that I could not open the door) and another few weeks to actually install the door. Atrocious lack of accountability. I transferred units at the beginning of August. I used the thermostat once and it has been stuck at 80 degrees since August 1. Now I’m being told that the “vendor” won’t be available until August 19th. I’m sure there must be more than one contractor in the Bay Area that can address this issue but no such option has been offered. I’ve also been told it will take the vendor so long to address my concern because “the building is old and multiple other units are having the same issue.” I’ve never lived somewhere where there’s no accountability. Just excuses. The building is old…deal with it. I regret this move every single day. I transferred units hoping to improve my circumstances but it’s the same thing. I will NOT be renewing my lease. I should’ve trusted the 3 star overall rating. 3 is too high. I’ve been extremely stressed since moving into this unit. There’s water damage in the unit and I can’t get a response. I have to wait weeks for maintenance requests to be addressed and sending emails to management is similar to throwing a paper airplane into a black hole. I will be leaving as soon as is legally possible.

Currently going on my sixth day without heat in my unit despite emailing them daily.They defer all responsibility to their vendors. They do not care about tenants in any tangible ways.

I will give them some zero maintenance report for not fixing my buzzer since 2022 after I was release from stroke rehabilitation, I leave in 433 Perkins Street for 35 years the telephone for buzzer doesn’t call me to buzz in the buzzer and I end up going down to the lobby to open the door and difficult for me to comedown. I m having severe anxiety stress and get frozen, to make a step and shortness of breath this is a medical liability until now my buzzer not working at all and I’m having the signs and symptoms today.. 3/6/25. This is been going on for beyond pandemic. I reported many times with J and R it’s in convenient for me and frustrating. Can you please do something about it. This is very important to me I can’t go down every time half of my body is semi paralyze.