Angelica Straws
We were genuinely excited to give our child a unique and memorable 5th birthday experience… and instead, it turned into a complete disappointment from start to finish. The website advertises an “all access pass,” but fails to clearly explain that “all access” ONLY applies to certain attractions—and that you still have to spend extra money on cards just to play games. That’s incredibly misleading and honestly feels like false advertising. Because of this lack of transparency, many of the kids we had already paid for ended up bored and leaving early due to the limited attractions included. Imagine planning and paying in advance for a party, only to have it fall apart because of unclear and deceptive information. To make things worse, the staff was completely inconsistent and unprofessional. One child was allowed to ride the go-karts once, then suddenly denied another turn—with staff even going as far as questioning the honesty of their parents. Completely unacceptable. We tried to address the situation in person, hoping for some kind of understanding or accommodation given the confusion THEY caused—but were met with zero effort to resolve anything. No accountability, no attempt to de-escalate, nothing. And somehow it gets worse… How do you offer an “all-day pass” and not have food available for purchase? That makes absolutely no sense. The bathrooms were filthy, the staff was rude and pushy, and the entire experience felt poorly managed and frustrating. If I could give 0 stars, I absolutely would.
