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Shirley Saucervia Google

4 months ago

I visited The Broadmoor today for the first time after hearing many great recommendations about your service. Overall, I was very pleased with my experience—the service was excellent and the atmosphere was wonderful. However, I did have one concern during checkout. When I handed my card to the young lady assisting me, she placed my card and receipt on the counter instead of returning them directly to my hand. I found that gesture to be somewhat disrespectful. I believe that if a customer hands their card directly to a staff member, it should be returned in the same courteous manner. Aside from that, my visit to The Broadmoor was exceptional. I would like a response from Management.

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Carlos Salazarvia Google

4 months ago

Since being married, the wife has introduced me to the luxury end of spa’s, from Mexico, Cancun, playa, To Denver, co springs, the Broadmoor was by far such a great experience from start to finish, Staff is A1! Service and personably at every corner! Clean, tidy! Always offering infused water, fresh fruit, and or hot teas! We went to black hawk to the Monarch Hotel for massages, 2 days after the Broadmoor & Broadmoor was hands down the better buy costing about the same.. Go to Black Hawk or 4 seasons when you want to feel like somebody, Go to the Broadmoor when you are somebody, and even if you’re not, that’s how they treat you! As it should be! Treat the customer like they are somebody! 10/10 experience! Will be back! After we went to the Italian restaurant! Great service and food as well! There is so much offered, idk how you would experience it all with 1 stay!

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C Cvia Google

about 1 year ago

Oxygen and dry sauna rooms are extremely small. Nice old world eclectic atmosphere. Amenities are average and the massages are average at best. Overall, overpriced.

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Kathy Straussvia Google

almost 2 years ago

The broadmoor is lovely in every way except the spa. First of all to make a reservation, the staff is not knowledgeable about how to make a reservation, 5 calls later reservations were made( that was difficult for a 1 star hotel but shouldn’t have happened at a 5 start resort. Then my husband changed his reservation to 2 hours earlier a week before we arrived and he received 3 calls back. We paid for a head and foot massage add on but no head massage or a 20 second head massage is what we received. The receptionist said “ I will talk to the masseuse.” Well I’d return to this lovely resort but not the spa. Good luck to any spa clients

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Kat Cironevia Google

about 2 years ago

I recently had the pleasure of experiencing the spa at the Broadmoor, and it was nothing short of exceptional. From the moment I stepped into the spa, I was enveloped in an atmosphere of luxury and warmth. The attention to detail was evident in every aspect of the experience, from the plush robes to the cozy sandals and the serene ambiance of the treatment rooms. The high-quality massages and facials offered at the spa were truly top-notch. The skilled therapists provided a pampering experience that left me feeling relaxed and rejuvenated. The level of care and expertise was evident throughout the entire session, and I was thoroughly impressed by the professionalism and skill of the staff. The spa itself exuded an aura of tranquility and opulence, creating the perfect environment for unwinding and indulging in some much-needed self-care. Every aspect of the experience, from the warm and inviting treatment rooms to the comfortable massage tables, was designed to ensure the utmost comfort and relaxation. Overall, my visit to the spa at the Broadmoor was a truly pampering and indulgent experience. I left feeling revitalized and renewed, and the level of luxury and attention to detail was unmatched. I highly recommend the spa to anyone seeking a high-quality, rejuvenating spa experience in an atmosphere of pure luxury and warmth. It was an unforgettable experience that I can't wait to revisit.