Morgan C
This used to be our favorite toy store growing up and then buying our own kids toys but every time we’ve gone here in the last year we’ve had the worst customer service which changes the whole experience as a shopper. They have cute toys and wrap the presents very nicely, but some of the workers (one particularly from our last few visits) was rude and not helpful and not warm or friendly at all when we had questions. It seemed like she legitimately did not care about the customers. The quality of some of the toys has also gone down from what it used to be. We got one item that literally broke within a minute of our son playing with it (gently and normally, not aggressively) and when we asked about replacing it they questioned us as if it was our fault that the item was broken rather than just doing what good customer service would do and apologize and replace it (it was a $1.99 item so that was a very cheap missed opportunity to portray good customer service in my opinion).
