Samantha R Midura
This review reflects my personal experience and opinions as a patient. I sought treatment for upper and lower spine issues and was given an initial plan of care. At intake, I understood the clinic owner would be concurrently treating me through the clinic’s self-pay Wellness Visits for this concern. Instead, the clinic owner saw me for one visit and did not see me again. During treatment, I raised concerns about my lower spine symptoms, including issues I associated with a prior hamstring injury, and requested that these be considered together based on guidance from my orthopedic providers. In the medical records I later received, my case was documented as “low complexity” while also listing multiple spine concerns, including MRI findings and neurological symptoms. Based on my understanding, this description from the PTs here did not reflect how my condition had been explained to me by my orthopedic providers. I requested follow-up with the clinic owner multiple times, but those requests were mostly redirected to another provider, and I did not feel my concerns were adequately addressed. Over several months, I had expressed concerns that my physical therapy was not progressing as expected and that I did not have a clear treatment plan. After raising concerns about the safe progression of my care directly with the clinic owner, I was informed I would need to seek care elsewhere.I also requested my medical records to support this transition, but did not feel I received a complete or helpful response. Based on my experience, I found care coordination and communication to be unclear and difficult to navigate at times. I encourage potential patients needing PT to ask direct questions about who will actually be providing their care and how treatment plans are developed.
