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Luis Balladaresvia Google

2 months ago

I set-up an appointment to swap my winter and summer wheels AND tires based on a quote. I set the appointment time for a date that the temp was high enough to drive my summer tires to the shop and where it wouldn’t interfere with my holiday schedule. Once I arrived for my appointment they said the quote was incorrect and that they needed to add additional charges. This despite me clearly outlining the work with them, and them confirming the work at the original time of quoting. The Audi dealership was charging the same but this TD is closer to home so I was going to go with TD. Now that they’re charging more than the dealership I’ve made appointment with the dealership. This is the fault of the front desk folks and not the tech. I understand the tech not wanting to honor the original price since he won’t be paid for the ‘additional’ work (although he now has a gap in his schedule that could have been filled when the additional work would have amounted to less than 10mins). My greatest gripe is the waste of my time and the 2 weeks lost where I may have to drive my summer tires in damaging conditions, thus shortening their lifetime. Won’t be back to any TD again, they’ve lost the lifetime value of a customer with SEVERAL vehicles. One additional note: Even with the appointment, they estimated my wait time would be 3 hrs for this work (20-30 min job) which is absurd.

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Cory Russellvia Google

3 months ago

I got 3 tires and and an oil change for $540, which I was fine with. I was scheduled at noon for theses services plus a quote on brakes. I arrived 10 minutes before my noon appointment. It took 2 hours for them to begin servicing my vehicle and then they quoted me $300+ on only front brake pads. I asked for the breakdown of the price and they said the brake pads were $70, with over $230+ in labor on a car they were already working on!? I can only recommend tires here and that's if you want them to start 2 hours late on an appointment time they provided. It took 4 hours for 3 tires and an oil change. Also, they put the mileage sticker on the window without asking.

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Kara Lindsayvia Google

3 months ago

Had a great experience! I made an appointment (highly recommended for the best experience!) and dropped my car off. Then picked it up the next day. I got all 4 tires and a sensor replaced for a great price! Plus I get a free oil change to use when I need it. Thanks Corey for the help!

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S tresievia Google

3 months ago

Even one star is too much! The company has to be congratulated for its disrespectful interaction with a customer who had an appointment at 8 am for 4 new tires, alignment and oil change. This are tasks that take typically 60 min and in the worst case 90 min. Now today you made the record wait time of 300 (!) minutes, i.e. 5 full hours. I repeatedly asked about the wait starting after 4 hours (!). However after 4.5 h and me standing close to the reception table one mechanic apologized for the wait, however he had no managerial power and he probably was the only person that took notice of the situation. The person at the counter (Justin) however showed the lowest engagement / care or help to control or explain the progress over the 5 hours wait, however Rufus at least tried once to assure me that the car is been worked on (very detailed information!!). My request to personally take a look at the brake rotors was passed along so late that wheels had already been mounted and my chance of having a personal look was gone (not very helpful). The wheels had been washed before and came back dirty - no one even thought about wiping the durst off at the end ! I bought the package including free rotation etc. - I have again to congratulate you for the excellent business model executed in a way that nobody will ever take on another fruitless wait time for a rotation of several hours. So you will save on the time as customers will not come back. Given the 5 hours wait I was wondering if you did not break another record: having demonstrated the slowest rotational speed in loosening and fixing the bolts of the wheels ?? My final point is: Stay far away from this place!!! It got even more bizzar: Even though I wrote to the company first and waited a day for their response before posting it here, then two days later I get the call from the manager, apologizing. I asked how he can assure me or anyone else would have the same experience? Suggested to send me an eMail with his number to potentially announce my next visit - Result: No eMail, no further contact. - Again looks like anything else has priority but not the paying customer !! — Again- stay away!!

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Stephen Mckenzievia Google

3 months ago

Better watch this place. My Wife was on travels and hit a pothole that bent her rim. They didn’t have a new rim to put on her car, so instead of calling another store to see if they had a rim for the vehicle, they suggested an hour of labor to bang the rim back out! Buying a super cheap tire to get her back home. For $360!!?!!?!! I literally called another tire discounter that had the rim which was $77 dollars and also informed her the tire was fine. I try to never leave 1 star reviews, but this place gets that from me for the simple fact they didn’t even try calling a sister/brother store to see if they had a brand new rim for the car. Let’s just bang it out. Charge the labor and sell a cheap tire. All while making sure to tell her it’s gonna be a bumpy ride.