Kate Kim
Let me say that I would give 5 stars except for something that happened afterwardsis causing me to give 3. Everything went great, The movers arrived at the site. I had them move a fridge from my workplace to my home. The two guys were super Duper nice. I showed them to the snack room as one of them was hungry. He said he would take some time off for that. Then I left head home. They left as well except for some reason their GPS was screwing up so they ended up at a different address but eventually made it to our house. So the guy said he would take off about 30 minutes. Which was super nice. They helped install our new fridge and took out our old fridge. We left a really nice tip on there for everything they did as again. They were great to work with. The next day I get a call from who I am assuming a manager. And he’s going over their coordinates via a GPS. So he’s saying that instead of 30 minutes taken off he’s only taken off 15 minutes. And that we still owed money. We think that was a pretty shitty thing to do. you don’t do that to a customer to ask for more money when they’ve already paid for a service. And due to this, we use the tip money towards what we owed. Which is a shame as we really wanted to tip the two movers as they were wonderful.
