Ariana Jones
Our experience was absolutely terrible. The facility felt completely unorganized and poorly managed, with what appeared to be high school-aged staff running the place. Customer service was extremely lacking, and the environment was very dirty and unsanitary. I brought my 8-year-old nephew and my 1-year-old daughter. I paid for both my daughter and myself after being told there were activities suitable for her and a designated area specifically for children ages 5 and under. While that information was technically accurate, there was no regulation or supervision of that area. Older kids were running through it nonstop, making it unsafe and unenjoyable. My daughter was scared to play, and at one point an older child nearly knocked her over without paying any attention. The food took over an hour to arrive, and multiple parties were also waiting excessively long. When we asked how much longer it would be, we were ignored and eventually told, “ain’t no telling.” The staff was incredibly rude throughout the visit. One employee at the register had AirPods in both ears, did not speak a single word, and was completely unprofessional. We paid far too much money to deal with unsanitary conditions, excessive wait times, rude staff, and an unsafe play environment for young children.
