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Sawyer “Lady Tain” Brown
via Google No one ever wants to be in the position of needing to take their animal to an emergency vet. That said, having visited several emergency veterinary clinics across the DFW area, this was by far the most top-tier experience I have ever had. Every single person I encountered was incredibly kind, compassionate, and genuinely helpful.
During an otherwise scary and emotional situation, their care, empathy, and clear love for the animals they serve made all the difference. I will always be grateful to this amazing team for helping me bring my little cowboy home.
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mia mendozavia Google Veg Er truly saved my 7 week old puppy louie’s life, they have amazing staff, care and training. At 4 am we rushed him to the Dallas location and they knew i was in need of help and didn’t waste a minute, Doctor Connor Leffel was explaining everything and more, we felt confident and safe! He truly is a hero to us and all who helped💜🐾 thank you Veg Er yall saved my baby’s life and much more! 10 out of 10 recommend
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ashley wardvia Google One of the scariest moments of my life happened when I was five hours from home and my dog, Behr, had to be rushed to VEG Emergency Vet. Once I finally was able to get there, I was still so terrified, but the staff was incredible. They were patient, compassionate, and always available to answer my questions and concerns….and trust me I asked a lot!
I was amazed and so comforted that I could stay with him the entire time. I never left his side for nearly 24 hours. They truly saved my baby’s life, and after seeing how hard the team works, I would recommend VEG 100 percent. While I hope I never have to return under those circumstances, I feel so much more at ease knowing they’re there if anything ever happens again.
Will forever be so grateful for the VEG team!
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Shanae Groundsvia Google I had to bring my dog Foxxy here Saturday evening as she was experiencing respiratory distress. I called VEG when we were in the car and on our way to let them know to expect us. The front desk receptionist was great, she sent me a link to fill out to check Foxxy in while we were on our way. Foxxy and I barely made it into the front doors of the ER before staff rushed to take us into triage, they acted so quick which I certainly appreciated.
The doctors and technicians I met were all so compassionate, kind and genuinely caring. I was able to stay by my dogs side the entire 4.5 hours we were in the ER which was such blessing as it helped calm and reassure Foxxy that everything was going to be okay. Foxxy needed ultrasounds, x-rays, bloodwork, sedation and oxygen therapy to stabilize her. The staff explained everything they were doing and needed to do in great detail and walked me through it all so I didn’t feel left out of the loop or overwhelmed. They were incredibly transparent about the pricing of the procedures and broke everything down to me in terms that I could clearly understand. They were kind and patient with me during my time of stress and need, they did not hassle me about payment at all. They gave my dog Foxxy the best care possible.
I unfortunately cannot recall the names of the various staff we worked with, as I was completely overwhelmed and worried for my dog. I do know that while we were at the ER from 6pm-11pm there was a shift change that happened so my dog Foxxy has received care from a handful of staff, please allow me to extend my gratitude and utmost appreciation for everyone who helped us. Even the small things they did for me touched my heart, like providing me with a chair to sit in so I could stay near the oxygen chamber my dog was in. The doctor and front desk even provided me with a phone charger to use while I was there as I had rushed to the ER with a nearly dead phone.
While my dog’s condition began to stabilize I was able to relax and started to observe the ER around me, I was completely blown away by how efficient, quick to react and hardworking the staff was. The ER was very busy with many pet parents there during crisis. There were 2 occasions where staff had to begin life saving medical interventions and CPR on patients to which a staff member approached me and explained that if what was going on could potentially distress me, that I could take a moment outside and they would keep an eye on Foxxy. I really appreciated that and my heart goes out to those pet parents.
Before my dog was stable enough to be discharged, the doctor took the time to give Foxxy an additional ultrasound to ensure that Foxxy’s respiratory distress has truly been resolved and that there were no areas of concern. She took the time to give her opinions on the situation as well as answer any questions I may had. I felt confident leaving that my Foxxy would make a full recovery.
This morning Foxxy and I followed up with our primary vet to formulate an in depth, long term plan of care for the management of Foxxy’s tracheal collapse. I am happy and so thankful to say that because of VEG’s staff quick response time in caring for Foxxy during her medical emergency, she has made a full recovery and is doing wonderful today.
I don’t think I will ever be able to convey in words truly how thankful and grateful I am for VEG! Thank you so very much for caring for Foxxy (and myself) during our time of need ❤️ I highly recommend this ER!
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Michael Gvia Google Staff were really good, friendly and informative about their operations. They saved my beloved German shepherd Jenny and were very understanding of my situation. One of the only animal clinics I know that will allow you to be with your animal behind the doors and stay overnight. 10/10, best staff, it did cost me a lot of money but that’s what you have to pay (I didn’t have pet insurance) if you want life saving surgery for your dog.
