Oreo Sesame
LATE, NO-SHOW, BILLING DISCREPANCY, AND (ALLEGED) SECURITY CONCERN — 1★ EXPERIENCE I booked a deep clean for a 2 bed/2 bath, ~1060 sq ft home with You’ve Got Maids. I was told it would take 2–3 hours with 2–3 cleaners and include ceiling-to-floor cleaning (ceiling fans, dusting, hand-washed blinds, window rails, baseboards, and the inside of the oven, microwave, fridge, and freezer) in addition to standard surfaces. Visit #1: At the scheduled time they told me the team would be 15 minutes late; they actually arrived ~40 minutes late. After they left, I found obvious crumbs on the floor, dusty cabinets, the area behind my desktop untouched, and the oven, baseboards, blinds, and ceiling fans still dirty—clearly not deep-cleaned. Billing discrepancy: Before starting, the cleaner told us the fee would be $225 and we agreed. That night, I discovered my card was charged $250. No heads-up, no explanation. I called immediately. A staff member assured me they offer 100% satisfaction and would send a different team to fix what wasn’t done properly. I agreed to a follow-up a week later (I hired a cleaner for a reason on the original date, but I was flexible). Visit #2 (the “make it right”): At the scheduled start time, they messaged that they were running late—by roughly 2.5 hours. It was my day off, so I waited at home. When the new time came, no one showed and no one contacted me. About 40 minutes past the rescheduled time, I tried reaching the cleaner, the office, and the scheduler—no response. Only after I called again did I get a text saying someone named Amber should have reached out to reschedule for another day. Amber later called to apologize and cited internal issues (commercial job ran long, short-staffed, training new people, etc.). None of that explains a no-show with zero communication on a guaranteed re-clean. Serious (alleged) security concern: The day after the first visit, my husband’s credit cards (kept in his wallet at home) began showing fraudulent charges. Our banks flagged the activity and alerted us. We cannot prove a connection to You’ve Got Maids, but the timing and circumstances are concerning, as their staff were the only third parties with access to our home around that time. We immediately froze/replaced the cards and notified our banks. (Sharing this so others can secure valuables and monitor accounts.) Bottom line: Two different days wasted, late once and a no-show the second time, a price quote that didn’t match the charge, and the original “deep clean” left major items untouched. The experience felt disorganized and unprofessional from start to finish. I cannot recommend this service.
