Zales: Jewelry and gifts with trusted service and warm, thoughtful care.
Zales is a jewelry store and gift shop at 3811 S Cooper St #2046, Arlington, TX 76015. Customers praise warm, attentive service from staff such as Maryam, Jessica, and Chy, and enjoy services like ring cleaning and checks and gift wrapping. Most experiences are positive, though one review noted a lack of greeting from an associate.
3811 S Cooper St #2046, Arlington, TX 76015, USA
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Browse a diverse collection of rings, necklaces, earrings, bracelets, and watches for all occasions.
Professional cleaning and safety checks to maintain the beauty and integrity of your jewelry.
Complimentary elegant wrapping with bows to make your gifts extra special.
Expert repair services for items like earrings, necklaces, and other fine jewelry.
One-on-one consultations with knowledgeable staff to help you find the perfect piece.
Overall rating
Joel Velasquez
Maryam was a great help like always. My wife dropped the backing of one of her earrings while in the store. Neither one of us could find it on the carpet. Maryam with sharp jeweler eyes found it and saved the day 👍. An extra 10 points for her.
Javier Prado
Maryam and Jessica helped us find the perfect gift for my mom and aunt. They were very kind and thoughtful when helping us making a selection. Not to mention they wrapped the gifts up beautifully with a bow! Will definitely be returning to purchase with them in the future.
Mantha M.
My daughter and I, both Black women, walked into this Zales location to buy jewelry for her birthday. We were two of only three customers in the entire store. One of the two employees behind the counter, the one standing in the photo, clearly saw us but never greeted us or said she’d be right with us. She had plenty of time to assist us, as we browsed the store a bit, but didn’t. When we realized no service was coming, we decided to leave. As we walked out, the only thing she offered was a quick “have a nice day,” with no genuine effort to assist us. Looking back, she went right back to talking with her coworker and the other customer, whom she wasn’t assisting, only having a person conversation with. She didn’t seem bothered about losing a customer, at least not us. This experience was unacceptable, and I won’t be returning to this location.
Blue Orca
We went here for our semiannual Ring Clean and check. We really LOVED the service from Maryam - She was such a joy to talk to and work with. Thank you for making us feel right at home! Enjoyed our time here!
Jessica Kasey
I had the absolute pleasure of working with Chy and Jessica at Zales, and I couldn’t be more thrilled! They were incredibly personable, helpful, and attentive throughout the entire process. Their warmth and professionalism made the experience unforgettable. I highly recommend visiting them if you’re looking for top-tier service and genuine care. Thank you both for making this moment so special!
