nina bonita
DO NOT GO HERE !! I have been taking my two French bulldogs here for over a year now. Never had any issues with the staff or pricing. Always paid in full for every appointment plus the $75 fee they charge for a visit. Today I called in to schedule an appointment for my younger French bulldog Daisy and was BAFFLED by the customer service of the front desk lady who calls everyone “my love” when speaking to customers. Not only did I feel as if we had a great relationship from the time I started taking my dogs here but I was shocked when asking what to expect the bill to be when she CUT ME OFF mid sentence to tell me she can no longer give me a quote on what to expect the estimate to be but she also had a tone that I’ve never encountered before which made me feel very uncomfortable and unsettled!! This type of behavior was then followed by no sort of resolution instead was followed by her trying to get me off the phone. Mind you this location is not doing well and needs all the business it can get right now as told by the DR. Who runs the main location. I was cut off yet again when telling her I do not appreciate her tone and that I don’t understand why she is speaking to me this way as I also work in customer service for a real estate firm. I then told her to email me the files for both pets as I will go to another vet based on her treatment and was rushed off the phone by her saying “I’ll send it now” she never even confirmed the email that needed the documentation to be sent to. I had to then cut her off and say hey before you hang up I need to give you the updated email. She did not read it back to make sure it was correct and did not say goodbye just hung up in my face. As a paying customer of this office that always brings their pets here . I do not recommend this animal client. The unpleasant unprofessionalism is just DISGUSTING and unexceptable ! Go somewhere else !!
