Jennifer Flores
I contacted them today and spoke with Chiao (pronounced “Chow”) and she was extremely helpful over the phone. I’m new to having a 10-gallon freshwater tank and I explained that my fish had been happy and thriving since September when I got them. Unfortunately, I recently added a new fish which triggered an ich outbreak in my tank affecting my other fish. Chiao patiently listened to my situation and asked questions about what I had done so far, and explained step by step what I should do next. I really appreciate someone taking the time to help especially as a newbie. I had done my research and felt prepared before getting fish but hearing advice from her expertise and guidance made me feel a lot more confident and reassured. Sadly, my new fish I introduced didn’t make it but I’m hopeful that my longtime fish will make it through this. Thanks in large part to her help. I’m very grateful for Chiao’s time and would highly recommend reaching out if you need support with your aquarium.






