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Linda Shorevia Google

2 months ago

Bright clean store. They were in seasonal transition out of xmas so there was empty space & shelving. Everyone was helpful. Large array of home items including indoor/ outdoor rugs & furniture & cushions, organizational supplies, pillows, vases & such.

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diane gianosvia Google

12 months ago

I recently had the pleasure of visiting the Sandston At Home store, and I must say, it is hands-down one of the most organized retail stores I have ever seen. The attention to detail, particularly in color coordination, was absolutely flawless. As a designer, I truly appreciate a well-organized space, and this store exceeded my expectations. A huge shoutout to Cindy, the store manager, and the two other ladies who assisted me during my visit. Their customer service was top-notch—friendly, helpful, and professional. From the moment I walked in, I felt welcomed, and it made my shopping experience even more enjoyable. I was so impressed that I took several pictures to capture how well-maintained the store was. Given my great experience at Sandston, I decided to give the Chesterfield At Home store a try, expecting a similar level of service and organization. Unfortunately, my experience there was incredibly disappointing. Despite seeing at least six employees walking around, not once was I greeted. The aisles were a complete mess—I actually had to step over items just to navigate the store. I couldn’t even find what I needed, so I ended up leaving. What frustrated me most was that the employees seemed disengaged. Instead of tidying up the store or assisting customers, they appeared to be just walking around. When I finally asked a question, it felt like I was bothering them rather than receiving the help I expected. The contrast between the two stores was night and day. Sandston At Home welcomed me the moment I walked in, and their customer service was exceptional. Chesterfield At Home, on the other hand, lacked organization, attentiveness, and basic customer service skills. If you’re looking for a great shopping experience, I highly recommend the Sandston At Home store. Their team truly understands the importance of customer service and maintaining a well-organized store. Chesterfield, on the other hand, has a lot of room for improvement. Thank you to the three young ladies that help me. You guys are truly an asset to that store. I had to take photos of the store. Everything was perfect. !

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Pamela Pinsonvia Google

over 2 years ago

Went for area rugs. Hard to locate but finally found two matching 5x7 foot rugs we liked at reasonable price each $109 and they're nice. Just a mess of a rug department. No offers for assistance but we managed. Halloween decor nice. Already have Christmas decor out. Too soon. Fall decor is half off. Cashier very friendly. Good experience. Recommend

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Winnie Millervia Google

over 3 years ago

HUGE store!!! Prices are much better than Michaels for decor (no craft items in the store). TONS of seasonal decor, bedding, pillows, outdoor living items, pictures, you name it. Anything you would need to decorate. They had a lot of items every few aisles on clearance. The store was clean and neat. Love it!!! There is no sign from the road that I could see, you just have to know it’s back there beside the hotels.

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Skip Rowlandvia Google

about 4 years ago

This place is HUGE! And they have EVERYTHING! Everything except staff. Slow checkout. But great prices, worth the effort. Do wear comfortable shoes because you will be on your feet for a while...this is not a quick in-and-out place.