Ballantyne Jewelers

I’ve used Ballantyne Jewelers several times. Once to size my engagement ring, and another time to saunter my rings together after I got married. Their staff is super friendly, communicative, and overall they do great work with a quick turnaround. I will continue to go back and would absolutely recommend them.

Exceptional service and craftsmanship. They repaired my engagement ring after the diamond fell out and also fixed my son’s necklace. Everything looks perfect, and I couldn’t be more pleased. A jewelry store you can truly trust, highly recommend!

My soon-to-be wife and I had an amazing experience buying a diamond ring at Ballantyne Jewelers. Yuhan and the rest of the team were genuinely fantastic — friendly, knowledgeable, and incredibly patient throughout the entire process. They walked us through every detail of the diamond, answered all our questions, and helped us find the perfect ring without any pressure. Seeing how happy my fiancée was made the whole experience even better. The ring is stunning, and we couldn’t be happier with the quality and craftsmanship. We highly recommend Ballantyne Jewelers to anyone looking for a diamond ring or something special. Huge thank you to Yuhan and the whole team for making such an important purchase so memorable!

I love Ballantyne Jewelers, but Madeleine is amazing!! I was torn between a few different watches for my fiancé but she made sure she allowed me time to think, showed me all the options, told me how they could customize them if I wanted, she was very patient with me! She truly understands jewelry and keeps up with the trends. My fiance told me her great customer service when he bought my ring, but after experiencing it for myself, all my jewelry will be purchased here! Thank you!

Absolutely 10/10 reccomend using this business. Super friendly, helpful and knowledgeable. Here's what happened: I went in today because my gold band (bracelet) or whatever you call it got jammed. I couldn't unlock it, the mechanism to open the latch was stuck. I even had someone else try to get it off. But we eventually decided to stop trying to open it because we were afraid of breaking it. The band has two safety locking mechanisms. The primary lock is the part that got jammed. The secondary lock is a latch which clicks in place. Side note: It's been passed down several generations and I rarely take it off. The last time I took it off was when I hit my wrist in a doorway bending the secondary safety latch on the band. When that happened I went to some jewerly store in Carolina place mall. They were able to readjust it and it that mechanism would open/close with a nice click. When I stopped by today the front receptionist attempted to get it unlocked and although she was unsuccessful she was super sweet. She called one of the associates in the back to come help. The gentleman was able to fairly easily get the band to unlock. He asked for permission to take it to the back to further inspect. The receptionist returned with the band and both locking mechanism looked cleaner than I've ever seen them. I was able to get the band open with some force. So the receptionist asked the gentleman to return once more. When he came back out, he took the band and as he was walking to the back opened it so effortlessly. So I asked him if maybe I wasn't opening it correctly? He stopped and showed me how to open/close the primary locking mechanism properly. He mentioned that soap got in between the mechanism and plate causing it bend and making it difficult to open. Also another side note: I noticed a few reviews wondering why the security protocols are so strict. Such as the two sets of front doors having a very specific instruction to wait until a click sounds to open/enter. From my knowledge the business was vitcim to an armed robbery back in 2023. Ever since that time I assume the security measures changed.