Imran Arshad
I had a great buying experience with Brilliant Earth initially - friendly sales staff and a polished showroom experience. Unfortunately, everything went downhill after the purchase. Within the first couple of months, I had to send my engagement ring back due to issues with the setting. Now, two years later, I’m dealing with the same exact problems again. I recently sent the ring in for inspection, only to be told that because they no longer make this design, they can’t fix it. Their solution? I need to buy a new ring. The only compensation offered was “metal credit,” which is essentially a fraction of what I originally paid for the setting. That means I’d still have to spend more money to replace a ring that has had ongoing design or craftsmanship issues from the start - and I’d be buying another setting from the same company that failed me twice. That’s not accountability, and it’s not acceptable for something as important (and expensive) as an engagement ring. I expected durability and long-term support, not a forced upsell when their product fails. I won’t be giving them any more of my money. I’ll be taking my business to a more reliable jeweler who stands behind their work.
