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Caliber Collision
Expert auto body repair with transparent communication and quality craftsmanship.
4.2
Auto Repair
$$$
Expert auto body repair with transparent communication and quality craftsmanship.
Caliber Collision in Virginia Beach provides professional auto body repair and collision services for all vehicle types. The shop is known for its dedicated staff who keep customers informed throughout the repair process, from initial assessment to final delivery. With a focus on quality workmanship and customer satisfaction, the team handles everything from minor dents to major collision damage, ensuring vehicles are restored to pre-accident condition. The location offers a streamlined experience with insurance coordination and efficient service.
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Comprehensive auto body repair for dents, scratches, and structural damage from accidents.
Professional painting services to restore your vehicle's finish to factory-like quality.
Installation of high-quality replacement parts, including bumpers, lights, and panels.
Regular updates via phone calls to keep you informed throughout the repair process.
Assistance with insurance claims and paperwork to streamline the repair experience.
Final checks to ensure repairs meet safety and aesthetic standards before delivery.
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Overall rating
Stevie Cleeton
Brought an older car in for some body work and the staff has been great. Glenn has called me every step of the way to let me know what part of the process they were in. The general manager, Dan has also kept in communication and even went the extra mile to make sure my part replacement was of excellent quality. Highly recommend for any repairs on any vehicle.
Hazel Rodriguez
Amazing staff! Notified Me every time they worked on my vehicle. Took the time to call to let me know my car was ready. They had my vehicle ready 5 days before the expected finish date. Highly recommend this shop/location! Thank you again
mark ortiz
I had an excellent experience with Caliber Collision. From the moment I dropped off my vehicle, the staff was professional, friendly, and kept me updated throughout the entire repair process. They walked me through everything that needed to be done and made the whole situation a lot less stressful.
Andri Smith
My vehicle was transferred to Caliber Collision’s Lynnhaven location after initial being looked at their Azalea Garden Rd. shop. Unfortunately, the experience was highly disappointing due to **incomplete repairs, unprofessional service, and unresolved issues**: 1. **Unfinished Work:** - The **driver’s side taillight** was never fixed, despite being told twice it would be covered. - **Passenger-side bumper and fender** were misaligned. When I pointed this out, the service writer responded, *“Do you really want that fixed?”* 2. **Leftover Parts & Safety Concerns:** - Found a **foam piece labeled “R”** inside the car (likely a forgotten bumper component). - The **front distance sensor bracket** was installed incorrectly, causing my adaptive cruise control to malfunction until I fixed it myself. 3. **Dismissive Attitude:** - Staff blamed insurance for uncovered repairs but failed to clarify upfront. - Critical issues (sensors, alignment) were overlooked, and I was told to “bring it back later” for corrections. - Pointed out alignment issue with panels, employee aske if i really wanted it fixed **Conclusion:** Poor craftsmanship and lack of accountability. I do not recommend this location unless you’re prepared to double-check their work and advocate relentlessly for basic repairs. ** replied back to email, Still nothing! ***2 weeks later still no reply and still finding issues with car.** unpainted body parts
Lila Hennessee
Caliber Collision did fantastic work and the staff was very communicative during the repair process. Special shoutout to Bryce for updating me frequently on where my vehicle was at, and for helping me take out & install my baby’s car seat. He went above and beyond and deserves employee of the YEAR! I used to sell cars, and I’ve dealt with many vehicle repair shops. Caliber collision stood out from the beginning to end, with nice front desk staff, fast service, and basically leaving you with nothing to do except sign paper work. Such an easy process and great work done to my explorer. Thank you guys for everything!
