J

Jorjas Edwardsvia Google

about 1 month ago

I would like to start off my review by saying how greatful I am for the customer service and care that this vet clinic gives. I have been once before with another one of my pets and left their with my mr bean feeling like I was listened too and he come home and made a full recovery. Sadly this Sunday my other bunny fell very ill tragically and quickly. After being declined from multiple other vet’s when I needed urgent care for my flopsy these guys welcomed us straight in. From the moment I stepped in I felt comfortable and that flopsy would be in good hands. The lady’s on the desk where absolutely lovely, the gentlemen that took my flopsy explained everything throughly and I felt comfortable handing her over. Sadly flopsy was too far gone and passed peacefully on her own. When one of the vets called me to let me know as you could imagine I was distraught but he was fantastic and I felt like flopsy had gone surrounded by love and like she had been treated like their own. I am so greatful for this as you could imagine not being able to bring my pet home I was in a fragile state. I came in to say my final goodbyes to my girl and they explained everything in a lovely way and I felt so happy I chose this clinic for my flopsy, it has made the process of losing my girl so much easier. Thanks again to the team for looking after my girl I am forever greatful.

G

G Jvia Google

about 1 month ago

This clinic was very supportive in a horrible time for me when my dog became suddenly ill with a mysterious condition that was causing her a lot of pain. She had trouble standing and pain in her spine, causing spinal tremors. She was deteriorating rapidly. They gave me time with my dog as she lay in ICU. They gave me privacy and time to digest the decisions I had to make. They gave me all the information regarding her condition and diagnostics. I realised I had to let her go so that she could rest peacefully and they let me stay there with her in privacy after she had died on my arm. There wasn't much else that they could do and I can not blame them for that. Unfortunately this happens even in the human medical field. I was able to let her transcend peacefully and every staff member was very supportive. I was surprised at the reasonable price for an emergency vet on a Sunday. I would recommend this place to anyone.

N

Nellie Whitesidevia Google

about 2 months ago

I cannot give high enough praise to the whole team at CARE; the surgeons, vets, nurses and receptionist staff were all amazing. Our dog Marty was incredibly sick having a septic abdomen from a gall stone and had two surgeries and spent two weeks in special care. Throughout the whole experience they gave the very best care to him and were incredibly kind and compassionate to my partner and I dealing with all sorts of emotions. They dealt with financial matters, visitation and explained his health issues with the uttermost professionalism. Your furry friends are in good hands here.

L

Lucy Millsvia Google

3 months ago

I feel so fortunate to have such a wonderful clinic close by! My dog Ronnie got sick quite suddenly this week, with hemorrhagic gastroenteritis. I have never seen him so unwell! He ended up in and out for almost a week and spent three nights in hospital. The team at CARE have been nothing short of amazing. From the reception team, to the ICU nurses, to the vets - they were compassionate, thorough, patient and a pleasure to deal with. This is the first major illness my dog has had and I was so scared, but knowing he was in their care was a huge relief! Yes, sometimes you need to wait to be seen but that’s the nature of an emergency department. Having spent days watching them triage pets and juggle so many competing priorities at once, I have nothing but respect and gratitude for the team. Ronnie is home and happy, and on the road to recovery thanks to these legends! 🌟

T

Tim Louvia Google

3 months ago

My cat Dodo spent the very last part of his life with vet here, and I am so, so grateful for the care we both received. The vets and staff were incredibly kind and gentle, and treated Dodo with so much respect and warmth. I also accidentally left behind the towel I used to wrap him that day , which is the last thing that still held his warmth.The staff helped me look for it over two days until they finally found it. This small act really, really meant the world to me. Thank you so much for giving Dodo a little more love and comfort at the end of his journey.