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Nicole Pajakvia Google

about 2 months ago

I am extremely disappointed with our experience at Castle Royale at Park Royal. During a visit, my child was involved in a serious physical altercation with another child. Based on my child’s account and what was later explained to us, my child spoke up after seeing other kids being hurt and asked someone to stop pushing and hitting children who were already injured. This escalated when the other child became aggressive. My child was kicked, punched repeatedly, struck in the head, and briefly choked. What is most concerning is the apparent lack of effective supervision and timely intervention. The situation escalated far beyond what should ever occur in a supervised children’s play space, and it does not appear that the incident was de-escalated quickly enough to protect the children involved. We were also told that the child who initiated the violence was related to, or connected with, staff working the front desk at the time. That raises serious concerns about impartiality and how the incident was handled. Children who are unable to behave safely around others should not be allowed to remain in a crowded play environment. While parents are ultimately responsible for their children’s behaviour, the facility also has a responsibility to enforce clear rules and remove children who pose a risk to others. Children deserve to play in a safe environment, and parents should be able to trust that appropriate supervision and swift action are in place when someone is hurt. Unfortunately, that trust was broken in this case, and I would not recommend Castle Royale to other families.

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Hoseein Afharganavia Google

2 months ago

I don’t usually leave bad reviews, but this experience broke my heart and truly deserves one. We went there to celebrate my son’s birthday, a day that should have been happy and special, but the lady working there completely ruined it. She acted like she owned the place and treated us with no respect at all. We only wanted to celebrate my son’s birthday, yet she refused to let us go inside—even though the tables were empty and some of my family just wanted to sit. On top of that, she didn’t want to give our money back and was extremely rude. It felt like she cared more about money than people. This happened during Christmas, a season that’s supposed to be about kindness and compassion, but none was shown to us. What should have been a joyful memory for my child turned into a very upsetting experience. We will never come back, and I hope no other family has to go through the same thing.

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Kim Kishivia Google

3 months ago

There are RATS in this play place. This happened today at around 1:30pm, right after our Santa photo appointment. We found a live rat stuck in a sticky trap inside the ball pit area. The trap was placed inside the play zone, where children crawl and play. Thankfully, my husband saw it before our 10-month-old did. It was shocking and extremely concerning. The staff member we notified didn’t seem surprised, which made the situation feel even more alarming. We were too stunned and disgusted to stay, and left immediately. I don’t normally leave reviews, but this is a serious health and safety issue. Sticky traps alone are dangerous in a children’s environment — let alone with a live rat caught in one. I truly hope management takes this seriously, investigates what’s happening, and clearly communicates what steps will be taken to ensure this space is safe for children moving forward.

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Lynsay Marie Galangvia Google

3 months ago

For just $28, my child and I had a great time and were exhausted from playing. And guess what? The $28 was for an all day pass! It’s a really good deal for us parents. They also offer a Drop & Shop option, so you can enjoy some ‘me time’ while your kids play safely. I definitely recommend this place.

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Vindira Singhvia Google

6 months ago

On the 24th of August, I visited the play station with my children. Upon arrival, I was provided with a paper to fill out, which required my name, contact number, and the full names of my two children. I signed and dated the document, unaware that I would soon face significant concerns regarding the staff’s oversight. I was informed that the play station would close at 7 PM, and I noticed two other children present, ensuring my children would have company during their playtime. I took a seat on a chair nearby, and during my time there, another mother mentioned that her son had remarked that the staff member at the play station had been absent for some time when she came to retrieve her children. I remained silent, not anticipating that I too would experience the same lack of attentiveness. While I walked to the restroom, I discovered that my children had exited the play area and were left unattended with others. I am extremely disappointed that the staff, despite having my contact information, did not attempt to reach out to me. Instead, she allowed my children to leave the facility without proper supervision. This raises serious questions about the purpose of completing the registration form. The behavior demonstrated by the staff is utterly irresponsible. If my relatives had not been present, who would have been responsible for my children’s whereabouts if they went missing???? This situation warrants urgent attention, as it could easily occur to another child, with potentially tragic consequences.