CP
Cross Pest Control of Tampa
Your trusted partner for pest-free living in Tampa Bay for over 25 years.
4.2(5 reviews)
$$
Business
home-services
Comprehensive pest management for homes, including inspection, treatment, and prevention for roaches, ants, spiders, and more.
Customized pest solutions for businesses to maintain a safe, pest-free environment and comply with health standards.
Thorough termite detection and effective treatment plans to protect your property from structural damage.
Humane removal and exclusion services for mice, rats, and other rodents, with follow-up prevention strategies.
Same-day or urgent service for sudden pest infestations, with quick response times from our technicians.
Scheduled treatments and monitoring to keep pests away year-round, with flexible billing options.
Your trusted partner for pest-free living in Tampa Bay for over 25 years.
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Cross Pest Control of Tampa is a family-owned pest management company serving Thonotosassa and the greater Tampa Bay area. With over 25 years of experience and a 4.9-star rating from over 1,100 reviews, we provide reliable, thorough pest control solutions for residential and commercial properties. Our licensed technicians, like Randy and John, are known for their professionalism, prompt service, and attention to detail. We specialize in eliminating common pests including roaches, ants, termites, and rodents, using effective treatments tailored to your needs. Committed to customer satisfaction, we stand behind our work with guaranteed results.
John went out of his way to provide us same day service due to roach spotting with company in town. I appreciate his willingness to accommodate my schedule this week.
Randy is very professional and friendly. In my opinion he does an excellent and thorough job.
I’m very disappointed with Cross Pest Control Tampa customer service. My dad called to schedule a trouble service, not realizing there was a small balance due. We’ve always paid on time and have never had any issues before. When the representative mentioned the balance, he said, “OK, we can go ahead and schedule, and I’ll have my wife make the payment tonight since she handles the bills.” The rep replied, “No, you’re going to pay me first before I schedule anything.” I overheard the entire call and was just as shocked as my father. The representative’s rude attitude started before my dad even got frustrated. A simple, polite explanation would have been fine, but instead, she spoke to him with complete disrespect. Frustrated, my dad sternly and angrily asked to speak to a manager without cursing or being personally rude, and was immediately hung up on. He paid the bill right away, and when we called back, we were told management would reach out. Instead, a few hours later, we received an email saying our service was canceled. I even called myself and left a voicemail for clarification and never received a call back. Calls are monitored and recorded, and I truly hope management pulls that call and provides escalation training for that representative. Treating customers that way is unacceptable, especially when I see other reviews mentioning similar rude experiences. We’ve been loyal customers for years, and this level of unprofessionalism and lack of communication is shocking. Hanging up on a customer and canceling service over a frustrated request to speak to a manager is not how you treat people. I’ll be warning everyone I know to stay away from this company. EDIT: I would like to add that the physical pest control that we have received from this company has always been spectacular. I need to give credit where credit is due for their workers who service homes. That is why I am so shocked by the lack of professionalism and courtesy on the customer service side.
Cross has been treating our house for several years and they do a great job every time. Randy is our newest technician and he was prompt, professional and thorough. Highly recommend Cross.
I have used Cross Pest Control for over 25 years. They are reliable and stand behind their work. I have also known Mike the rep who has done the treatments at my home and he is the best!
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