CP
Cross Pest Control of Tampa
Expert Pest Solutions for a Comfortable Home
4.2
Business
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Expert Pest Solutions for a Comfortable Home
Cross Pest Control of Tampa has been a trusted provider of pest management solutions in Thonotosassa for over 25 years. With a Google rating of 4.2 out of 5, customers praise the company for its thorough and reliable service. Technicians like Randy and Mike are noted for their professionalism and dedication, often accommodating urgent service requests. While the pest control services are highly regarded, some reviews indicate a need for improvement in customer service practices. Overall, Cross Pest Control is committed to ensuring a pest-free environment for its clients.
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Comprehensive pest management for homes, including inspection, treatment, and prevention for roaches, ants, spiders, and more.
Customized pest solutions for businesses to maintain a safe, pest-free environment and comply with health standards.
Thorough termite detection and effective treatment plans to protect your property from structural damage.
Humane removal and exclusion services for mice, rats, and other rodents, with follow-up prevention strategies.
Same-day or urgent service for sudden pest infestations, with quick response times from our technicians.
Scheduled treatments and monitoring to keep pests away year-round, with flexible billing options.
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Overall rating
Janet Line
John went out of his way to provide us same day service due to roach spotting with company in town. I appreciate his willingness to accommodate my schedule this week.
Danny Ryan
Randy is very professional and friendly. In my opinion he does an excellent and thorough job.
Cassie B
I’m very disappointed with Cross Pest Control Tampa customer service. My dad called to schedule a trouble service, not realizing there was a small balance due. We’ve always paid on time and have never had any issues before. When the representative mentioned the balance, he said, “OK, we can go ahead and schedule, and I’ll have my wife make the payment tonight since she handles the bills.” The rep replied, “No, you’re going to pay me first before I schedule anything.” I overheard the entire call and was just as shocked as my father. The representative’s rude attitude started before my dad even got frustrated. A simple, polite explanation would have been fine, but instead, she spoke to him with complete disrespect. Frustrated, my dad sternly and angrily asked to speak to a manager without cursing or being personally rude, and was immediately hung up on. He paid the bill right away, and when we called back, we were told management would reach out. Instead, a few hours later, we received an email saying our service was canceled. I even called myself and left a voicemail for clarification and never received a call back. Calls are monitored and recorded, and I truly hope management pulls that call and provides escalation training for that representative. Treating customers that way is unacceptable, especially when I see other reviews mentioning similar rude experiences. We’ve been loyal customers for years, and this level of unprofessionalism and lack of communication is shocking. Hanging up on a customer and canceling service over a frustrated request to speak to a manager is not how you treat people. I’ll be warning everyone I know to stay away from this company. EDIT: I would like to add that the physical pest control that we have received from this company has always been spectacular. I need to give credit where credit is due for their workers who service homes. That is why I am so shocked by the lack of professionalism and courtesy on the customer service side.
S. B.
Cross has been treating our house for several years and they do a great job every time. Randy is our newest technician and he was prompt, professional and thorough. Highly recommend Cross.
Robert Pesce
I have used Cross Pest Control for over 25 years. They are reliable and stand behind their work. I have also known Mike the rep who has done the treatments at my home and he is the best!
