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Doltons Working Jewellers Ltd
Crafting Exceptional Jewelry with Care and Expertise
4.8
Jewelry Store
$$
Crafting Exceptional Jewelry with Care and Expertise
Doltons Working Jewellers Ltd, located at 37 New Briggate, Leeds, is renowned for its exceptional craftsmanship and outstanding customer service. With a perfect 5/5 rating from satisfied clients, the jewellers are committed to turning your vision into reality, whether it's a stunning custom ring or a delicate necklace repair. Customers praise the attention to detail and the genuine care provided, making Doltons not just a store, but a cherished destination for all jewelry needs. Discover their dedication to perfection and customer satisfaction today.
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Expert repairs for chains, rings, necklaces, and other items, including delicate or non-standard materials, with meticulous craftsmanship.
Personalized design services for rings and other pieces, working closely with clients to create stunning, one-of-a-kind jewelry.
Professional cleaning and scratch removal that preserves details like engravings, restoring pieces to their original brilliance.
Handling unique repair jobs others may refuse, such as fixing metal glasses or sentimental items, with care and expertise.
Honest, friendly consultations to assess jewelry needs and provide recommendations for maintenance or enhancement.
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Overall rating
Rebekah
Disgusting customer care and quality of craftsmanship. If I could give zero stars I would. Disgraceful customer service and quality. Came to re-size 2 gold chains, one of which was a vintage piece and bought as a gift. Upon arriving there was a man who greeted and didn’t seem particularly interested or had next to no client care, nevertheless I still went ahead. Upon collection my vintage piece was completely ruined, I was told several times not to move the piece around which was probably a way to disguise the damage. Part of the chain did not flow as the rest and seemed stiff and soldered. The lady was very nice I will say and tried to defend the work as it “had been very difficult and the younger lad had worked on it for hours”. Quite frankly I’m paying for a service and when I vocalised I was not happy the piece was taken to the back and “re-plated” to cover up the damage they claimed was already there and they’d tried to fix it. I was still not happy with the result, this was a vintage Italian piece and bought as a special gift, it was completely ruined. I told them the piece was worth several hundred pounds which was paid, the young lad was incredibly rude and childish, he proceeded to badmouth the piece in the back stating it was “rubbish quality anyway” etc. The young lad tried to offer to repair the piece further however I had no trust in his workmanship and professionalism at this point and I asked to cash the piece in as scrap along with the first chain as I’d upgraded elsewhere. I was offered less than £400 for both pieces, when I told them the cost of the Italian piece the taller man who sat at the computer with a glazed look and nothing much to say stated that they wouldn’t give more than the scrap gold price, I asked again to see if we could meet on the price somewhere and he laughed in my face stating “that’s the price of gold at the moment” even though it’s not my fault the piece was ruined. So I am now several hundreds of pounds out of pocket. I am deeply upset by this entire experience, I tried to resolve and was met with the most disgusting and unprofessional service I have ever encountered in my life when dealing with luxury products. I would highly recommend anyone thinking about going to repair jewellery to use Hyman’s by the Corn Exchange who have recently re-sized a gold chain of mine that is worth over £1000 pound (thank goodness I went here for this piece) and I am very pleased with their service, quality of care and their customer care is extremely professional. Steer clear and be warned! In addition to your response, I did state I would leave a negative review not intended as a threat but because of the shocking and poor care you have for your clients which continues to show in your response. You made no attempt to repay the damage caused, laughed in my face, insulted my jewellery, and coupled with the appalling customer care I don’t think you should expect anything less than an unsavoury review.
ann
I can’t recommend Dalton’s enough - staff are so helpful and the craftsmanship is superb. A proper working jewellers so items never leave the premises and no lost items. Dalton’s have just completed work on 3 gold rings after they were cut off when I broke my hand - I’m absolutely delighted with what they’ve done.
Simon McLoughlin
Fantastic customer service from Sam, really appreciated.
Malwina Tomaszewska
I’m extremely pleased with the chain repair I received here. The jewellers were welcoming, honest, and very professional. They treated my jewelry with great care and the quality of the repair is excellent. I truly appreciate the craftsmanship and kindness. I would definitely return and recommend them to others.
ian grattan
Doltons Working Jewellers truly went above and beyond, and I couldn’t be more impressed. From start to finish, the level of care, craftsmanship, and customer service was nothing short of exceptional. They worked with me every step of the way on a ring, and not once did anything feel like too much trouble—quite the opposite, in fact. Their attention to detail, patience, and genuine desire to get everything perfect was remarkable. The end result was an absolutely stunning ring that exceeded all expectations. “Unbelievable service” doesn’t quite do it justice—this is the kind of experience that reminds you what outstanding customer service should look like. If you’re looking for jewellers who truly care about their clients and take immense pride in their work, Doltons Working Jewellers are in a league of their own. Highly recommended.
myron
Sam is the best at fixing jewelry
