Alexis St. Charles
I recently had scheduled a virtual appointment to meet with one of the therapists at this practice. The receptionist I spoke to was very polite, helpful and answered all of my initial questions while booking for my initial consultation. I was very hopeful after that call that this facility would be a good match for me! Unfortunately, on the day of my scheduled consult I waited by the phone for the therapist to call. After 15 minutes of waiting, I received a vague text from the therapist letting me know that she wouldn’t be making the appointment with me, no explanation given. The therapist or facility has since made no attempt to reach out to me to apologize or to reschedule the missed appointment. It has now been a week and I will now have to look elsewhere for treatment. Update: Dr Finley reached out offering her apologies to me for my initial experience. She explained this is not their standard of care. She listened to my concerns and frustrations. She then offered solutions and advice for future care for myself. Thank you Dr. Finley for reaching out and taking time out of your day to address this with me.
