Melody Mejia
I sought out Sarah for 1:1 support following a new health diagnosis. Based on my initial consultation and recommendations from others, I was excited to work with her. Sarah is extremely knowledgeable specifically, her expertise regarding supplements was very much appreciated and helpful. However, there was a significant disconnect between that expertise and the actual day-to-day/weekly support I received. When I came to Sarah, I was panicked and needing clear, organized guidance the experience felt more like a pre-packaged course than individualized coaching. It relied heavily on a binder (with a preset meal plan that was way below my actual caloric intake goals - something she and I addressed later into my program) with random blank pages in the middle of sections (almost like misprints?) and online modules that were self-guide (which were fine). I never received feedback on my weekly check-ins and I found myself become less motivated. My messages in the app were often met with generic responses from someone else (which was fine, but they didn’t know my health background). I asked about specific resources for my diagnosis and was told to refer to the binder or they would look into them. While Sarah and I eventually agreed to have Monday calls to address these gaps, those calls were sporadic. Often, the calls simply didn’t happen or were rescheduled (but never at the agreed upon time). I should’ve noticed a pink flag when she joined my consultation call late and everything felt like a rush to sign me in (without really diving into my diagnosis, etc). In November/December when I would go in for body scans…my report from the week before would be sitting at the front desk still. Whether it’s received digital may be another thing but when I asked about it… no response. Was it being reviewed? Still a question pending clarity. Although in reflection of my program earlier this year, Sarah apologized and added a couple of weeks to my plan as a gesture of goodwill (or because of the holidays which I didn’t know everything “paused” during in terms of program benefits?), those extra weeks didn't include any additional check-ins and I was unmotivated. I never heard from her again. What if I was interested in joining month-to-month? Or simply for body scans access or app access? We will never know. In fact, the communication felt even quieter during that time. I truly wish I could have worked with Sarah more directly as I had expected and gained further knowledge (I turned to social media and my own research and books to support my journey). I thankfully have made great strides in my journey! If you have a recent diagnosis and are looking for highly organized, consistent, and deeply personalized 1:1 support to navigate your health journey, this may not be the right fit. Review options and see what works for your needs.
