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Iris Susannavia Google

about 2 months ago

I am writing to express my extreme disappointment with the unprofessional and careless service I experienced today. Here’s what happened: 1. The gym called me at 1:13 PM to inform me that there were available Pilates slots tomorrow morning between 8–9 AM. 2. I explained that I was unavailable tomorrow and asked if there were any slots today. The staff member told me there were 2 Pilates slots available at 5:15 PM today . 3. I agreed and asked them to send me the time and location details. They never did. 4. Assuming the booking was confirmed since they called me specifically to offer the slot, I traveled to the gym in extreme heat (43°C)risking heatstroke. 5. Upon arrival, I was told the class was fully bookedand was asked if I had a reservation. When I showed them my call log and explained the situation, they simply asked for my client number without any apology or attempt to resolve the issue. It is absolutely unacceptable to call a customer, offer a time slot, and then fail to both confirm the booking and honor it. Wasting someone’s time and making them travel in dangerously hot weather is not just unprofessional—it’s disrespectful and irresponsible！！！！

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Annelore Coppensvia Google

2 months ago

Visited this gym twice on a day pass while passing through melbourne as it looked like a proper one and they had everything we needed for hyrox training. First day I was welcomed thoroughly, nice guy at the desk, explained everything nicely. Nice big space, everything you could think of is there and nice atmosphere. Came back here with my partner the second day, another guy at the desk. Now if I say he was proper rude to us, that would be an understatement. He clearly did not want to host us or explain shit. Anything we asked, he responded to us in a hostile way. So yeah, overall amazing gym, but get this guy a different job or some people skills.

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lekha mohantyvia Google

3 months ago

Alexander Ralevski is an excellent personal trainer at Fitness First QV Gym. He was extremely friendly, supportive, and motivating throughout the session. Even though it was a free session, he gave his full time and attention, explained everything clearly, and made me feel comfortable and encouraged. His positive attitude and genuine care really stood out. Highly recommend training with him.

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Nancyvia Google

3 months ago

Great gym overall. All the coaches are friendly, the front desk team is nice, and the equipment is well maintained. But I do want to bring up one issue. There’s a trainer called Hossein. I’ve been observing for a while, and he often talks and laughs very loudly with multiple clients. That part is still okay. The real problem is that he consistently occupies machines for an extremely long time without considering other members. Today was the last straw. He and an Asian client with glasses took the only Smith machine for over an hour. A lot of people were waiting, but they kept chatting and joking around, completely inconsiderate of others who needed the equipment. Because there is only one Smith machine in this gym, this behaviour affects everyone’s workout. I hope QV gym can speak to him and address this issue. And if I notice that this problem is fixed within the next two months, I’m happy to remove this review. Other than that, the gym is great.

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Kate Tangasvia Google

4 months ago

Fantastic Gym & Incredible Personal Trainer I’ve had a great experience training at Fitness First QV. The gym has excellent facilities—plenty of equipment, clean spaces, and a really motivating atmosphere. But what’s made the biggest difference for me has been working with my PT, Suarie Rodrigo. He’s been incredibly supportive and focused on helping me reach my fitness and weight loss goals. He takes the time to understand where I’m at, pushes me just the right amount, and celebrates every milestone with me. His encouragement and knowledge have helped me build confidence and stay consistent, and I honestly wouldn’t have made this progress without him. Highly recommend the gym—and especially Suarie—for anyone looking for a supportive and results-driven experience.