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Ekant Matevia Google

about 2 months ago

Exceptional service, knowledge, and professionalism. Dionne was absolutely outstanding throughout the entire process. Her market knowledge is excellent, and she took the time to clearly explain every step, ensuring we felt informed and confident at all times. Communication was prompt, transparent, and professional we always knew where things stood and what to expect next. Dionne is highly organised, approachable, and genuinely cares about achieving the best outcome for her clients. Her attention to detail and calm, reassuring approach made what could have been a stressful process feel smooth and well managed. I would highly recommend Dionne to anyone looking for a reliable, knowledgeable, and professional agent.

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Wen Yong Chiavia Google

about 2 months ago

Professional and overall Amazing Experience. It was very easy to work with the Harcourts team. From arranging the initial inspection, lease application process and arranging for apartment maintenance and repairs, everything was made smooth and easy by the Harcourts Melbourne team. I have had a great experience with everyone from Harcourts. The team always demonstrated professionalism and were very transparent from the start and amazing at maintaining communication. Definitely my best rental property management experience thus far.

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Laura Chenvia Google

about 2 months ago

I had an excellent experience working with Daniella Ferraro, Department Manager at Harcourts. She is extremely experienced, highly efficient, and very professional. Daniella explained me through the entire rental process from start to finish. She clearly explained the current rental market. She advised on the achievable weekly rent and suggested a sensible starting price, with a clear plan on how long we should try before adjusting if needed. She also carefully selected and reviewed the photos to make sure the property looked attractive. She ran only one open inspection, yet received several strong applications. Daniella and her team were incredibly efficient, especially Darren Krause, who contacted all applicants on the same day, collected the required documents, checked references, and discussed everything with me promptly. We were able to make a decision on the same day. The result was outstanding: my apartment was rented within three days, the tenant moved in within a week, and we achieved a very good rental income. I am extremely happy with their professionalism, efficiency, and I would highly recommend Daniella and her team to anyone looking for a reliable and capable property manager.

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nick scottvia Google

2 months ago

Smooth process and responsive staff. Almost two weeks now settled into my first apartment with the help of Harcourts Melbourne City! The process couldn’t have been any easier and was taken control of with great care by the team at Harcourts. My agent Serena was wonderful and provided me with all the necessary information and more, She made this process comfortable and always kept me in the loop every step of the way. Majority of our communications was via email which involved following up on my application, providing details on utilities, timing and dates for move in etc.. In desperation this opportunity came just in the right time and I couldn’t feel more grateful. Moving in was very swift and I felt more than prepared and knowledgeable before going in. All my utilities were set up by trusted professionals before I collected the keys. The team is efficient and caring and were able to answer all my questions, yet I didn’t have many to ask because I was informed about all the fine details early on. The property is lovely, peaceful, and convenient and is located in a great area, which is everything I was looking for. when I first walked in I was greeted with a clean and welcoming environment. The building itself is in good shape and always taken care of by cleaners. After living here for just shy of a fortnight I don’t have any complaints or issues regarding the property itself or the team at Harcourts. I had a mishap where I locked myself out of the property which was entirely my fault. The team was so helpful and I was able to pick up a spare key within half an hour of the accident occurring. I’m beyond pleased with this experience and would highly recommend Harcourts Melbourne City to any one looking for a new home.

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Chris McNamaravia Google

4 months ago

Professionalism and Customer Service Excellence Personified. I’ve had the pleasure of purchasing 2 apartments this year through Dionne and the team at Harcourts Melbourne. Dionne’s communication, attention to detail, market knowledge and ability to manage complex purchase transactions was incredible. I was kept informed at all stages of both processes, her use of technology to simplify signing processes made the customer experience wonderful and the purchase process easy to navigate. Her bright, cheerful demeanour and friendly personality made her an absolute delight to work with. If you’re looking for a property in the Melbourne CBD I thoroughly recommend that you look no further than Dionne and her team. I don’t think anyone else has anywhere near the knowledge she has of the market here, and she creates realistic expectations with customers whilst ensuring delivery of excellent results.