Haylen Real Estate

We couldn’t be more thrilled with our experience working with our realtors, Susanna and Helen. From the very beginning, their professionalism, transparency, and timely communication stood out. They listened carefully to our needs and preferences, and incredibly, helped us find our perfect home on the very first house tour. Throughout the process, they were proactive and thorough—especially when it came to doing their due diligence on the title company selected by the seller. They ensured everything was in order, giving us full confidence in the transaction and helping us avoid any surprises. Their guidance made what could have been a stressful experience feel smooth and straightforward. Thanks to their efficiency and attention to detail, we were able to move from offer to a quick and seamless closing without a hitch. We’re deeply grateful for their dedication and would highly recommend them to anyone looking for a home with confidence and peace of mind.

I recently worked with both Helen Chong, the listing agent, and Alina Siert, the buyer’s agent, on a purchase transaction for clients looking to relocate to San Jose, CA. As the mortgage lender on the file, I truly appreciated how smooth and efficient the process was from start to finish. Helen and Alina were both responsive, organized, and proactive throughout the transaction. They stayed on top of all the details and made sure everyone was aligned every step of the way. This was a meaningful purchase for the buyers, and both Helen and Alina handled it with professionalism and care. It was a great experience working with them, and I would gladly recommend Helen and Alina to anyone looking for knowledgeable and dependable real estate professionals.

We are incredibly grateful for the exceptional service provided by Helen and Susanna during our journey as first-time home buyers. From the moment we started working with them, we were impressed by their professionalism and dedication. They guided us with expertise and patience, ensuring we understood every step of the home buying process. Susanna went above and beyond, dedicating many weekends to showing us potential homes, always with a smile and a genuine desire to find us the perfect place. Helen and Susanna also always made sure we are able to make informed decisions. They guided us with deep knowledge of the market were always available to answer our questions promptly. Thanks to their efforts, we found a home that exceeds our expectations. And they continued to support us through the closing process, ensuring everything went smoothly. If you're looking for agents who will go the extra mile and make your home buying experience positive and well-supported, look no further than Helen and Susanna.

My husband and I have worked with Helen and Susanna before and we were extremely satisfied when we bought our property. So this time when I need to sell my property, I have no hesitation of choosing them again. Throughout the entire process, Susanna and Helen were incredibly professional, responsive, and proactive. They guided me through every step of the selling process, offering valuable insights and expert advice that ultimately led to a smooth and successful transaction. Their attention to detail and dedication to ensuring my satisfaction were truly remarkable. One aspect of working with Susanna and Helen that stood out to me was their excellent communication skills. I worked with them remotely throughout the process. They set very clear schedule at the beginning so that I know what to expect and when to expect. They kept me informed and updated at every stage, including sending me pictures and videos at the remodeling stage, promptly addressing any concerns or questions I had along the way. Their transparent and honest approach gave me confidence and peace of mind, knowing that my property was in capable hands. Thanks to their hard work and expertise, my property sold quickly and for a price that exceeded my expectations. I couldn't be happier with the outcome and would highly recommend Susanna and Helen to anyone in need of a reliable and trustworthy real estate agent. Their professionalism, knowledge, and commitment to client satisfaction truly set them apart.

Helen & Susanna helped me to buy my condo few yrs ago. They just helped us to buy our townhouse & sell the condo. The real estate market got even more intense now. You need hardworking, smart & diligent agents like them. You may need to submit offer 2-3 days ahead of offer deadline if someone gave an aggressive offer. Helen & Susanna work with us till late night to submit offer. They also listened to our feedback on the criteria for home buying but also update us on the reality of the interest rate trend or the marketing. They have great pricing strategy & great in negotiating/communicating with the seller agents. For selling, they helped to coordinate the touch up/ renovate (if you want) & staging. Very professional I will highly recommend them.