Houston Camera Exchange

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Jazmin V.via Google

20 days ago

Just came in to look around, we needed some help so we came up to this lady with blonde and blue hair to ask a couple of questions. She was acting all snobby, trying to make us feel dumb for asking questions. Acting like she didn't want to answer us. We asked if she could show us some lens in different price ranges she then aggressively put two on the table. Really just had an attitude overall. Everyone else tho was cheery and helpful with good customer service.

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Sebastian Lopezvia Google

23 days ago

They have a great selection fir modern cameras. I was looking for some gear for my analog cameras, unfortunately that was lacking. I wish there was more resources for that but I wont fret as that is a neich hobby in an already neich community. The staff is nice-ish. Everything I asked about got a response of "You can find that online" or "Have you heard of B&H?". If im at the store its not because I want to see what I can find online, I want to see their inventory. They still helped me out with what I asked for but there was something off about the employee who helped me. I recommend you do some serious research in what you want so you dont pass off as novice and get treated with some respect. I may go back and hopefully edit this review but it wasn't a great first impression for me.

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PilotXvia Google

2 months ago

Had a Nikon D40 with shutter issues. Called HCE and spoke to Adriana. She was very nice and had some helpful suggestions. Adriana invited us to visit the store and speak to the staff, as they may be able to help trouble shoot. We did just that. The staff was helpful and informed. We tried to troubleshoot the shutter issue to no avail… based on YouTube videos I was pretty sure it was a lost cause. However, I was able to purchase a Nikon 5200 body at a very reasonable price. The staff made sure all our lenses functioned with it and we left the store very happy with our experience. They have a friendly and knowledgeable staff. In addition they carry an excellent inventory with lots to chose from. Highly recommend. Thank you Adriana!

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Heather Ingramvia Google

3 months ago

I have shopped this place for multiple decades. Their selection is great and facility is clean. Its been about 9 years since I last came, but they came to mind when it came time to trade in a canon 5d mk 2. I called in advance, before spending money on the tollroad to go there, to sell a used camera body. I asked if they took this specific body. Yes. I asked if there was anything I needed to do before, I was told no, walk ins were welcome. I was asked if the camera has a battery and charger. I stated no. I was told that it would decrease the amount of the trade in. Not a problem. An hour later I arrive after I drive half an hour to get there. I walk directly to the counter, am greeted by a different gentleman than the phone call, and when I produce said camera, without even looking at the camera, am told we dont buy those anymore. When I insist that I called ahead to check on this, he asked who I spoke with, and I explained I wasnt given a name, that the gentleman answered about an hour ago, and just said houston camera exchange. He then huffed, types on the computer like my existence bothered him, and says do you have the charger and battery? I said no, I understand that drives down the trade in value, as the gentleman on the phone stated that already. He responds with we wont buy the camera at all without those. At that point i began packing my things up. I asked a question about camera repair because it looked like the reflector in the camera body i was holding has simply popped out of its frame, and he proceeded to emphatically go oh god no we wouldnt buy it like that anyway, and we dont repair anything, go down there and have them do it. I asked for the info for the person he was referencing, which further put him out, and was handed a slip of paper with three shops in houston. I left. This entire experience was a complete waste of my time, and the gentleman was so dismissive and dramatic it bordered on rude. Not a great way to stay in business. Will take my business elsewhere in the future. Sellers beware. They have a form you can fill out online to get a quote for your trade in. But specifically state they will get back to you in a couple days. Maybe thats the only real way to get good information, as no one provides names anymore. I didnt see a name tag on this gentleman either so theres that. Can't complain without a name I guess. Should be noted, I walked to my car and in the light of day, could see that the reflector had simply popped out. Once realigned, the camera was fully functioning. Did not require repair or all of the drama.

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Tony Vokeyvia Google

8 months ago

Excellent service!!! Very friendly and helpful staff. I picked up a bucket list camera and they gave me great price for my trade in. Highly recommend these guys👍 They are stocking more LEICA products now than ever so check them out and buy local right here Houston.