Irene Eng
This is a product review, on their Bamboo Hidden Halo Side Stone Diamond Engagement Ring I submitted this review on the James Allen website over a week ago, but it has not yet been published. The site indicates that reviews are moderated and that I would be notified once it appears. The design of this ring is beautiful, but the quality has been deeply disappointing. In less than three years, one of the small accent diamonds has already fallen out. I purchased the ring in February 2022. It was resized twice, with the second resizing done in February 2023 through Jared. Even after resizing, the ring still feels loose. At that time, I was told it could not be made any smaller without risking structural damage. Because of this limitation, I have worn the ring only about half the time since purchasing it. Given the limited wear, I did not expect a diamond to fall out so soon. This raises serious concerns about the durability and craftsmanship of the setting. I also contacted customer service and was advised to ship the ring in for an estimate, at my own expense. I was surprised this could not be handled through Jared to avoid shipping, especially considering the ring’s age and limited use. Overall, while the design is lovely, the quality has not met reasonable expectations.
