LF
LA Fitness
Your fitness journey starts here with state-of-the-art equipment and diverse classes in the heart of Chicago.
1.6(5 reviews)
gym
$$
Your fitness journey starts here with state-of-the-art equipment and diverse classes in the heart of Chicago.
LA Fitness at 55 E Randolph St in Chicago is a premier gym offering a comprehensive fitness experience for all levels. With a wide range of equipment, group classes, and amenities like a hot tub, we cater to individuals seeking to improve their health and wellness. Located conveniently in the East Loop, we provide a supportive environment for achieving your fitness goals, though we are actively addressing feedback to enhance cleanliness and customer service.
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Access to a variety of modern cardio machines and free weights for personalized workouts.
Join diverse classes including yoga, cycling, and more to stay motivated and engaged.
Use of locker rooms with showers and a hot tub for post-workout relaxation.
One-on-one sessions with certified trainers for customized fitness plans and guidance.
Flexible membership plans tailored to different needs, including guest passes and multi-location access.
This place has the most unprofessional staff I’ve ever encountered. They were rude, unhelpful, and seemed focused solely on pushing their memberships rather than caring about the customer experience. They made promises they didn’t keep and came across as dishonest. I was given a three-day guest pass to try the gym while recovering from an injury and wanted time to get comfortable with the equipment. When I arrived on the third day—which was actually only my second visit—they refused to let me in. When I asked for an explanation, they ignored me and behaved in a hostile, intimidating manner. Overall, this was the worst experience I’ve ever had at a fitness club.
I should give 0 not even 1 star. The customer service at this location was very unprofessional. Manager Camron was rude and impolite. he was not even wearing a name badge or proper clothing--he was in a white undershirt like just got up bed. As a NY Signature Member, I was surprised he didn't even recognize my membership type and he did not know anything about customer service. He was confused. He stand too close to me that I felt scared and request him to sit behind his chair and talk one to one but he continue standing over me while was laughing with other gym employees. He also charged my credit card later when I checked my bank without my permission and this is considered theft and unauthorized use. He approached me impolitely as soon as I scanned in my card to take my yoga class without any reason - he seemed confused and irritated, and kept talking to others while I was asking him question - I request to review my contract and he was clueless and refused. He didn’t even know how to access to computer to looked at my contract while he charged my card and never asked me. Later, I discovered he charged my card without permission. Another clerk, Xavier, joined in, he claimed he is manager while his name is not in list of managements . Both of them were laughing and behaving unprofessionally, as if they were hanging out, not working. They also charged my card without my permission that I ended up report them to my bank and also report to higher customer care center within LA fitness . this was wasted my time and ruined my Friday morning before my yoga class. I got my money back and an apology but still it was a horrible experience interacted with such a disaster in This LA fitness east loop Chicago. I've visited other locations around Chicago and NY with great experiences as a 10 years member , but this one location with Cameron and Xavier was terrible--I don't recommend it. If I could put 0 star- they don't deserve even 1.
The lights turned off 10 minutes before the gym closed in the locker room and we couldnt see our stuff to finish packing. The young guy at the front said the lights are automatic and its "the policy" to be out of the gym 10 minutes before it closes, which I couldn't find such a policy in the terms and the site says it closes at 9p. They need to train managers to be reasonable when a member has an issue with the lights being turned off when I left at 855p. I wasnt even late getting out but this kid apparently thought he could just make up policies instead of being respectful.
Several nice staff members who always make me feel welcome. Good variety of equipment. BUT please extend the hours. My understanding is the COVID scam reduced them. Men's room could also be larger and cleaner. Great location (unless you drive there, of course!)
The only reason I visited this one on a regular basis is because South Loop is ALWAYS CROWDED I have given this place a chance and it is OVERDUE. If a person has Medicare, you will find almost anybody in this gym. Some women that come into the locker room really made me feel uncomfortable. I found roaches on the toilet seat in the bathroom. The elevator is always broken. Walking up stairs here is a workout and can be a pain Randolph location is always under construction. Hot tub is not warm at all, very dirty. Entrance elevator smells like urine. Bring your own towels btw.
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