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Loren Hubbardvia Google

about 1 month ago

Off Load Moving was great! I was really impressed with their communication before the move and on the day of with planning and coordination. They made the whole process as painless as I could have hoped. We also had them package and protect several dozen paintings for us and they did a great job! I will 100% be using them again in the future!

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Daniera Barnesvia Google

about 2 months ago

If you need reliable movers, go with Off Load Moving. They communicated well throughout the day so I wasn't left wondering when they’d arrive. Very professional behavior and they finished the job ahead of schedule.

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Austin Jacksonvia Google

about 2 months ago

Had a really solid experience with Off Load Moving. The crew was very polite and took extra care with my dining table and some antique mirrors I was worried about. Nothing was broken or even scratched. Definitely worth the call.

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Alvin Linvia Google

5 months ago

Edit - 10/1/25 Briar reached out to me shortly after this review to make things right and he went above and beyond in doing so. The majority of our issues were with an employee who did not follow through on what she said she was going to do time and time again, which Briar was not aware of. It seems like things have improved there so my hope is that no one else has to experience the challenges we have faced over the past 2 months. — Today we finally told our 5 year old daughter that Off Load broke her dollhouse because of their negligence. They said they were going to pack it, but they did not, and they put it into their truck upside down. She wept and cried. This company talks big, but does not deliver. I have been threatened by them saying they could file a police report against me because I made a false claim with the police, which is not true at all. I was also given an NDA to sign in exchange for $250, which I chose to refuse because of the excessive, time, and energy I have taken in dealing with their lack of professionalism. If they choose to respond here, I will respond by posting my thorough critique of their company from the top to the bottom.

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Russell Layvia Google

6 months ago

Update 9/10/25 The owner contacted us this week. During our move he was deployed for his annual 30 day National Guard duty. He is young and this is an evolving learning curve for him. He came to our house and stayed for well over an hour. He asked questions. He took notes. He wanted all of our pictures. He didn't hesitate to take responsibility. The other details are unimportant. But when Briar departed we felt that had he been here when the move occurred, things would have been different. We emphasized our respect for Gavin and Giovanny (sp?) and Cletus--above and beyond. Again, Briar wanted nothing other than honest input. So I have amended this rating from a '1' to a '4'. Stuff happens. Sometimes staff deflects complaints instead of facing up to them. That part is in the owners court. I am not going to remove pictures or alter the earlier reviews and updates. But everyone deserves a second chance and I would recommend this company as long as you have Briar handle the 'sales call' until such a time he feels others can assume that mantle. To start, we chose Offload Moving because it was veteran owned and local.And unanimous 5 star ratings! My wife and I moved from Nags Head NC to Chesapeake--a move of about 60 miles. We moved July 14-15, with an added day of the 16th because they didn't have enough room im their truck on Day 2. From the start the young men, who were very polite, told us they were undermanned. They also told us after day 1 the estimator (who visited our house beforehand) was way off on how much they had to move (this after we left a washer and dryer originally set to be moved). Two of the group also told us they were 'new' on the job. On Day 1 we noticed they were packing rooms as individuals instead of working in teams. On Day 2 the same occurred--one guy would start a room and another would finish. In almost every room something was overlooked and we had to find someone to go back and finish. Day 2 finished at 11 pm in Chesapeake with a hurried unloading and little time to put boxes in the correct rooms. Two days after the move our Realtor in Nags Head called to say an entire kitchen cabinet of pots and pans were left behind. The manager called us to express her concerns and showed up at the destination house later. We told her the guys worked hard and 'stuff' happened. When we found out about the pots and and pans, I left On Friday, after we found about the pots and pans, I called their office and left a message to speak to the owner, Briar Baughman to call us back just to talk. We left a polite message saying we wanted to express some concerns. I called again the following Tuesday and was forwarded by the office to Briar's cell phone. No response. My wife called Wednesday and was told she would get a call back. Didn't happen. Same Friday, except instead of a call we received an email telling us they took no responsibility and by the way, 'your window for claims is closed'--something we had not even mentioned. A summary of issues: A two day job turned into 4 days and still things were left behind. The owner nor anyone else refused to call us. On Day 2 the last boxes unloaded were soaked and Gavin said the truck had leaked somewhere. Old books, a family Bible, and other items were soaked and ruined. Cords were not packed with items--we still can't find cords for appliances, printers, stereo equipment. Boxes were not labeled. Or totally mislabeled. Towels were books. Books were electronics. The glass on our laser printer was smashed. Small pieces of items were removed and we can't find them. Items from the same room ended up in boxes mixed with other rooms. Small fragile items were carefully wrapped, then placed at the bottom of a box and crushed or broken. Update 8/30/25-After opening more boxes, more destruction. Poor packaging of fragile items. And the owner has still refused to call us or visit as we asked. Instead he posts responses on these review sites that are inaccurate relative to the timeline.