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Aryaz Ahmed
· 4 months ago
Hasan was really kind and his customer service was great. Thank you for making mine and my Mums days better🙂
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OFFSPRING Birmingham
Your destination for premium sneakers and footwear in Birmingham.
2.8(11 reviews)
boutique
$$$
Est. 1996
About
OFFSPRING Birmingham is a dedicated shoe store located in the Upper Mall, offering a curated selection of trainers, sneakers, and footwear. The store focuses on providing customers with access to limited-edition and premium brands, aiming to cater to sneaker enthusiasts and everyday shoppers alike. While some reviews highlight knowledgeable and helpful staff, others note challenges with customer service, reflecting a mix of experiences. The business strives to deliver quality products and assistance in a retail environment.
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Location
Upper Mall, Birmingham B5 4BP, UK
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Services
Limited-Edition Sneaker Sales
Exclusive releases and hard-to-find sneakers from top brands, with in-store availability and launch events.
Premium Footwear Selection
A wide range of high-quality shoes, including trainers, casual wear, and fashion-forward styles for men, women, and kids.
In-Store Fitting and Advice
Personalized assistance from knowledgeable staff to help you find the perfect fit and style for your needs.
Brand Partnerships and Releases
Collaborations with major brands like Nike for special editions and early access to new collections.
Returns and Exchanges
Policy for handling returns and exchanges, with support for faulty products as per consumer rights.
2.80 · 11 reviews
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Jodi Nyongera
· 5 months ago
Great experience here, thanks to the excellent service from two employees, (I believe he was named Kyle if I can remember). Both were polite, friendly and overall helpfulness made the visit a pleasure. Would highly recommend this place for anyone seeking authentic sneakers no matter the brand at very good and affordable prices.
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Yaki Picki
· 6 months ago
I honestly can’t believe that a shop with such a level of rudeness towards customers exists in England. I hope you will be held accountable for the large number of negative reviews people have left. The general opinion is that you need a polite, customer-focused team — just take a look at the other reviews
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Sara Rezaei
· 6 months ago
⭐ Updated Version – Professional but very clear Very disappointing experience. I visited the store today to purchase a limited-edition sneaker that was advertised as one pair per customer. A staff member told me the model was “sold out”, however I am certain this was not true, as right in front of me they sold two pairs of the exact same model to another customer moments later. This was clearly dishonest and extremely unfair, and unfortunately gave me the impression of discriminatory treatment. When I then tried to purchase a different pair, both a young female and a young male staff member were unhelpful, dismissive, and showed no interest in assisting me. This is not the level of professionalism expected from a store selling limited and premium sneakers.
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megan wright
· 10 months ago
The customer service is shocking in this stores, all the staff are rude and unhelpful as well as unprofessional. Selfridges should remove this location from their store.
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Aaron
· 10 months ago
This store got WORST CUSTOMER SERVICE. JUST AVOID. The lady here got no respect to customer and didn’t listen a word when you talking to her. There must be better place to buy trainers than here.
