Christian Reed
In short; friendly and knowledgeable staff, high quality products, and fair prices. I went in looking for a budget friendly gaming PC that could handle gaming, as well as solid modeling and 3D object processing. After discussing my needs and budget with the staff, they went over several options with me that would get the job done. They were very knowledgeable about what hardware I would need, and how to stay within budget. We settled on a used machine that they had in stock. It was spotless, and worked perfectly, and came in at an excellent price point. The PC had been fully gone through, and functioned like new when I got it home. Now, here's the important part, the first night, I had an issue that caused repeated crashes with a software that I use. It's important to point out, that this was not due to any oversight or poor workmanship on the side of PC Plug, instead, it was caused by a niche situation that nobody would reasonably have expected. I contacted the store the next day and explained my issue, they insisted that I bring the machine back as soon as I could so they could remedy the problem. They had it ready to go the next day, having replaced and tested components, and verified that it was working properly. They did all of this at no additional cost. They went above and beyond to fix my problem, do it right, and do it fast. The service and communication was exceptional, and in the end I was left with a product that exceeded my expectations, and peace of mind on knowing that I would have support for any future issues. Its rare to find a company thay truly stands behind their products and workmanship, and who will consistently do right by their customers. However, the staff at PC plug show that there are still people out there that take pride in their work, and take care of those who walk through their door. Since my initial purchase, I've been back several times for parts and accessories, and it has been a positive experience consistently. I cannot recommend them strongly enough. So if you need a PC, desktop or laptop, for gaming, work, editing, or anything else, you can trust the fine folks at PC Plug to make sure you are well taken care of.
