Amy
I'm glad I called Regal today and that Julius and his wonderful crew (Angel, Juan, and Carlos) were available. I needed all ducts assessed and cleaned and the dryer vent and bathroom fans cleaned. Julius was considerate and thorough, willing to explain anything at length - the process, his reasoning for any recommendations, options present and future, Regal pricing, you name it. Two areas where I'd caution prospective customers: 1) If mold in the duct plenum is suspected, get a genuine, certified mold inspection instead of relying on the opinion of Regal. I was offered an expensive "remediation" process that had no guarantee of (or even a fact-based way to determine) success. (In fact, there was no mold problem.) If they had "treated" the insulation in the plenum where they thought they might be seeing evidence of mold, it would have involved spraying the insulation (adding moisture to the environment) with no way either to completely dry it out afterwards or to tell whether it was remediated. Their process involved repeated treatments for a year and visual inspection. Mold is serious business. I wouldn't advise this approach! 2) I was offended that the billing process asked for a tip, especially since the team lead was standing right next to me when I paid the bill. Not cool. The price I was given was very high; I'd also recommend, if you have the time, to get more than one quote. The crew was right on it - and their work was pretty thorough. I feel much better breathing the air in the house tonight.
