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Elizabeth Johnstonevia Google

about 2 months ago

I can't praise dr al mckib enough for his treatment and kindness I have seen many skin consultants over the years and they didn't really help I would advise anyone with skin problems needing laser ect to contact him he will make you feel so at ease and during a laser session for rosaca he found skin cancer which he removed I honestly can't praise him enough

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Louisevia Google

3 months ago

So disappointing. I went to Skn Glasgow as have been struggling with hormonal acne for years. I felt that before the dermatologist had even met or spoken to me, she had already decided on my treatment plan- a cookie cutter plan of oral antibiotics and topical gel. While I appreciate they get a lot of information from the pre appointment form I completed, I wasn't asked any questions regarding what my skin is like, diet/lifestyle, what makes it worse/better, or what treatments I had tried in the past. I had to press to give details about my daily skin routine, to which the dermatologist had no real opinion on. After explaining I couldn't use the cleanser they recommended as I had tried it previously and it didn't agree with my skin, I was told to "just find one that works...". I was in the consultation room for about 3 minutes which I feel is below acceptable for such a pricey consultation. I had such high hopes for this appointment as thought seeking professional help would give me answers. Deeply disheartened by this experience, feels like another money making skincare scheme.

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Stevie Dolmanvia Google

5 months ago

Absolutely brilliant experience. Yvonne was the best skin and laser technician I've ever had - incredibly thorough, eager to accommodate, and super friendly. Delighted to make more appointments!

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Maevevia Google

6 months ago

I booked an appointment with this company on the 8th of September for today. At 12pm on the day of my appointment, I received a call telling me it had been cancelled, without any explanation given. Initially, I was told they could fit me in tomorrow. This was frustrating enough as I had already arranged time off work, but I was then told they actually couldn’t see me until more than a week later. For a company of this size, I would expect that if they cancel with less than five hours notice, rebooking my appointment would be treated as a priority. That was not the case. When I called to rebook the appointment, the person I spoke with knew I was a new client and that this was my first impression of the company. Yet, they made no effort to resolve the situation. Instead, I was told that I’d have to wait over a week. At that point, I asked them to cancel entirely. They agreed to do so immediately, but did not even mention refunding the money I had already paid. I had to request that myself, and was then told it could take up to 28 working days. The lack of communication, professionalism, and basic customer care was shocking. Cancelling on a new client at the last minute, offering no real solution, and failing to proactively refund money is unacceptable. I am extremely disappointed and would not recommend booking with this company.

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Jennievia Google

over 1 year ago

Travelled 5 hours on a ferry, 3 hours in a car to reach Glasgow. Paid 2 nights in a hotel for this appointment to get to the door of the clinic to this photo! Only got a reminder on Monday 15th July to make sure i was going to the appointment. In all just getting to glasgow and hotel has cost £500+ never mind the 1K I had to pay upfront for the treatment! Not an inkling from the company or the girls that worked there! A message or call would have been nice given the distance i was traveling to get to the app. Absolute shocking and the fact I've been asked to give a review about my appointment that never was just shows the standard of the company and people!