Olly Warner
Very disappointing experience. We ordered our steaks medium rare. When they arrived, they were badly burnt on the outside and clearly cooked closer to medium-well. We chose not to complain at the time as we just wanted to enjoy our night out. The bigger issue came when paying. We had a £120 voucher, which we were told we could not use because it hadn’t been “pre-certified” in advance. This is not something I’ve ever encountered in a restaurant before — normally a voucher is simply checked for validity at the point of payment. While this requirement was apparently mentioned in the confirmation email of the booking, the email was presented as grey text on a marginly darker grey background and essentially unreadable. It was also not mentioned anywhere on the voucher itself. To make matters worse, When we queried this and also mentioned the steak issues, the managers attitude became rude and dismissive (including suggesting my wife and I were illiterate), and when we said we probably wouldn’t return he said “good” with a rude hand gesture. Poor food, unclear and unreasonable voucher policies, and unprofessional management. We won’t be back. On the plus side, Mati our server was lovely.
