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Brandon Tomlinsonvia Google

2 months ago

Terrible Bowling Experience & Unacceptable Customer Service Very disappointing experience at Triad Lanes, mainly due to horrible customer service from Jazz, the Assistant General Manager. A Groupon I had legitimately purchased was not honored because she claimed New Year’s Eve is a holiday, which is simply not true—New Year’s Day is the federal holiday. Despite this, she refused to honor the Groupon. She told me to “take it up with Groupon” and offered absolutely no help or solution. When I asked who the owner of the establishment was, she stated she had no idea, which is shocking for someone in management. Her attitude was rude, dismissive, and unprofessional. As an avid bowler, I’ve never experienced customer service this bad. To make matters worse, this happened while I was on vacation with my kids, who were excited to bowl. Although we ended up bowling, the experience was awful and completely ruined the outing. I will not be returning and cannot recommend Triad Lanes at all based on this experience.

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Melissa Johnsvia Google

3 months ago

The bowling alley itself is fine. The grill, I can only speak for a pizza we got that was not hot and cheese was not all melted but you couldn't tell until you bit into it. They also put a metric ton of oregano on it. Not great. The worst thing was the game room. I counted 24 machines and 13 not working! I would be so mad if I had a party here and this was the case. We were here on a Groupon and got a $20 game card with it. They couldn't even really use it. It was dirty as well. Like filthy. Food on the ground, dirt and grime on the machines. Tickets didn't go to the card and the employee said there's nothing he could do about it. They also didn't load the cards right and we had to ask them to fix it twice. They blamed the machines not working on "the internet". We left with $18 left on our $30 card. I just want people to know, so if you plan on having a birthday party here what you can look forward to in the arcade. It's been awhile since we've been here and it has DEFINITELY went down hill!! I have pictures but unable to add here.

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Megan Vancevia Google

4 months ago

i’ve been coming here for yeeearrsss, never had a problem. The girl working the counter (with the crutches) was an absolute DELIGHT. She was awesome. The girl working concessions with the blue in her hair was obviously miserable doing her job. Closed the concession stand 20 mins early, but stood around?? I work service, and i get it!! Working sucks but we all do it. I also never have time to do anything fun with my friends, so it was pretty disheartening. Again, the counter girl was awesome!

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C Wvia Google

11 months ago

My review is mostly for the Pro Shop. We came in 3/22 to buy my husband a new bowling ball because his others were very old and one was cracked. The folks in there are very friendly, professional, and knowledgeable. This will be where we go from now on. Thanks again.

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Johnny’s Channelvia Google

almost 3 years ago

Triad lanes is a really fun spot! Went with the wife and kids for family time. Lots of lanes, and good music. The staff is friendly. We really enjoyed this place, and would recommend it for a fun evening out bowling with family or friends! The only downside is the arcade room is outdated, carpets need deep cleaning and or replacement. Some games didn’t even work. Overall a solid 3 stars.