M G
I cannot speak to the quality of the service but there has been poor communication from YGM in Durham and they have left us scrambling to find a cleaning service for our tenant. I began reaching out to them in early December '25 with calls, and emails and heard nothing back and eventually stopped by the office and spoke with Alice. She confirmed she would be able to help us and took my information. She sent a follow-up email several days later saying they would be available to help us. The move-in date for our tenant approached and I reached out confirm the appointment in early January. Nothing. I emailed again, and nothing. Called again, nothing. I stopped by the office and spoke with one of the staff there, left my information for Alice to contact me (again) and still nothing. So we are less than a week out at this point and have heard nothing from them. We would have been regular customers and sent them a decent amount of business but it seems they do not need that.
