James Koppel
Signed up and prepaid for an intro to climbing class. I'm an experienced active boulderer who has toproped in the distant past, but needes a refresher on belaying. Only evening lesson all week, only day I could make it. I arrived late after experiencing bike trouble on the way. Was told they can't let in anyone 5 minutes after start time. I explained that I had prior experience. My last time being taught to belay, it took about 10 minutes, and this class is over an hour. Utterly inflexible -- claimed it would disrupt the experience for everyone else to let me in, something I don't buy for an instant. And that the 5 minutes thing is a gym rule. Asked about private lessons. None available. I reviewed the website, checkout flow, and receipt afterwards. No record anywhere of this policy. If there had been fine print about this, I'd be quietly upset. Since they're isn't, I've been ripped off -- 1 star review. My money may have been refunded, but my time is gone forever. To add insult to injury, I was not allowed to sit inside anywhere after as I processed what happened.
