Kayla Stallings
If I could rate this place based on the way I was spoken to today by corporate I would rate it a zero. I went in to cancel my membership due to feeling like the whole process was a money grab. My feelings were undermined all because I wanted to cancel and I felt that way. I completely understand that it is their job to stand with their employees but if I am unhappy with something it should be ok to express that. I was asked what could be done to change how I feel despite already explaining why I wanted to cancel, I expressed that there was nothing that could be done and I would just get equipment and workout at home. I was told that I would not see results from working out at home and he (the head corporate guy) insinuated that my concerns weren’t valid enough to cancel my membership. Thank God I have tough skin, that could’ve damaged someone else. Beware that the number on the website leads nowhere, at the Norfolk location there’s no way to physically speak with anyone so you have to physically go in. Such an inconvenience. I will admit that the front desk associates and the PT trainer manager Alex was amazing and they all listened to me without belittling my feelings. However, things need to change with corporate. This was my second bad experience with a gym. It sucks because I was super excited to start my journey.
