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R Gonzalezvia Google

about 1 year ago

I just want to warn anyone that might be thinking about joining D1 Training….DO NOT!!! I started bring my 2 girls there in June 2024. July we were told that new management was coming that following Monday. I show up Monday no one there lights off doors locked. No explanation try reaching out to D1 no response for about 2-3 weeks. Finally we get a call stating that their new management and they will be starting class back up and that we would have the weeks missed added to the end of the contract. Well everything was fine until December 12 when I get a text message telling me classes were canceled. I called and spoke with Corey and he stated that the facility was going to be closing for renovations. I already knew something was up. The space is small what more can they do to it. Well, he told me that we will be getting an email from corporate about what going on and that we will be getting refunds. I did receive an email from corporate that Sunday night telling me another lie about what they’re doing and how they plan to reopen in 6 weeks but that we were going to be getting a refund by the end of the week. That was December 15 and today is Jan 16 and I still have yet to receive anything from D1. I have sent emails with no response. I called the Frisco location which is were Corey from Firewheel D1 went to. He told me that refunds had been refunded, but after talking to some the other clients that also attended D1 Firewheel they have not yet received their refund either. I’ve reached out to corporate no response the number for corporate on the website for immediate assistance goes straight to voicemail. I really thought highly of D1 the trainers were all great. But, the owners they don’t care about us. They only care about lining their pockets.

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Tressa Torresvia Google

about 1 year ago

Working out at D1 Firewheel felt like home. I got to make some really cool connections with the other clients and the coaches. The coaches helped me create a new lifestyle for myself with consistency, hard work, and motivation which in turn made my stressful day-to-day a lot smoother. Then, the rug was pulled from under us, the clients and coaches. And now because of upper management, we all lost that. It is very disappointing. They blinded sided us my closing abruptly and notified us that we would be getting a refund on our December membership. To date, January 2, 2025, almost a month later, I have not received said refund. I have emailed multiple times and called and have not received a response. Again, I am disappointed with how this was and is being handled. Understandably, things happen but having accountability and respect for your clients should be taken seriously.

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Alexandra Adamsvia Google

over 1 year ago

We love, love, love D1 and the coaches!! My 2 boys (5 and 7) attend the rookie class and have so much fun. Coach Anna is great with them (and their high energy)! I also love that I get to workout while the boys are having fun. Coach Ashley and Coach Star are amazing! They even let my little join in and get some energy out! 100% recommend D1 Firewheel.

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Rick Garciavia Google

over 1 year ago

My kid is loving this place. Although there was a hiccup with trainers and lack of communication last week, it really has been great for my boy. He is excited to go to class and get better. Only complaint is that it is uncomfortable inside as airflow doesn’t appear to be happening. I do recommend though.

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Adrian Valdesvia Google

about 3 years ago

I recently completed the 6-week fitness challenge at this gym and I am so glad I did! The challenge was well-structured and provided me with a great opportunity to push myself and reach my fitness goals. The trainers were knowledgeable and encouraging, providing me with the support I needed to stay motivated throughout the challenge. The classes were varied and fun, making it easy to stay engaged. Overall, this was an amazing experience that I would highly recommend to anyone looking for a way to jumpstart their fitness journey!