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Fraser Hart
Your destination for exquisite jewelry and exceptional service
3.4
Jewelry Store
$$$
Your destination for exquisite jewelry and exceptional service
Fraser Hart, located in the heart of Leeds, specializes in a wide selection of fine jewelry, including engagement rings, watches, and more. With a commitment to providing knowledgeable service, staff members like Mason and Tyler have received rave reviews for their helpfulness and expertise. However, feedback highlights inconsistencies in customer service, reminding future shoppers to ensure clear communication on their specific needs. Experience the blend of quality products and varied customer experiences at Fraser Hart, making it a go-to destination for your jewelry desires.
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Personalized guidance on selecting and customizing the perfect engagement ring with expert advice.
Curated collection of high-end watches with professional fitting and styling assistance.
Professional repair, resizing, and maintenance services for rings and other fine jewelry.
Custom design and creation of unique jewelry pieces tailored to individual preferences.
Assistance in selecting gifts for anniversaries, birthdays, and other special events.
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Overall rating
Lauren Brookes
Thank you to Rodrigo for explaining everything there is to know about engagement rings and being patient with us. He’s extremely knowledgeable and professional. See you again soon.
Esha AK
Came here to buy a watch & had no clue which one I wanted but Mason was honestly the sweetest. He showed me so many options & was super knowledgeable. Would 100% recommend!
Mark Fennell
Tyler was brilliant, really helpful and friendly and was able to provide us a good deal on two watches. Great experience and very happy!
liz wanjira
I never give reviews but had to give this one. WORST CUSTOMER SERVICE I’ve received in my life. The many (lady) is absolutely rude!!! We were shocked by that attitude. Please revisit your manners young lady.
Lauren E
Avoid Buying Your Engagement Ring Here At All Costs!! My partner purchased my engagement ring from the Leeds store, and from that moment onwards we have experienced nothing but poor customer service, a complete lack of transparency, and shocking customer care from Fraser Heart Leeds. When the ring was ordered, we were told it would be sent to the Leeds store for collection. The following day, we received a call informing us it had mistakenly been sent to the Sheffield store. As my partner needed the ring urgently, he had to travel to Sheffield to collect it. After the proposal, the ring did not fit. We visited the Leeds store for a sizing appointment, where staff measured my finger and assured us they would resize the ring accordingly. However, when we returned to collect it several months after, the ring still did not fit. We then had another sizing appointment, but I noticed the "correct" size they identified appeared to be identical to what they had previously told us in the first sizing meeting. When I questioned this, staff insisted we were trying on our ring and that it would need to be resized again. This would mean the ring being resized twice before I had even worn it. Having researched ring care, we understood that rings should not be resized more than twice in their lifetime, which raised serious concerns about their professionalism and whether we were being given accurate information. We left the store feeling confused and upset as we did not want a ring that had been resized twice already before being worn. Shortly afterwards on the same day, the Leeds store contacted us to admit they had made us try on the wrong sized ring entirely — it belonged to another customer. By this point, two months had passed since our engagement, and we had completely lost trust in the store. We had no confidence in what ring we would actually receive or how many times it may have been resized and were so disappointed in how we had been repeatedly treated due to multiple different staff errors. Due to the incompetence of the staff, the repeated errors, and the complete lack of professionalism, we requested a full refund and left ringless. What should have been a joyful experience was entirely tainted by this store's inability to provide even basic customer service. AVOID AVOID AVOID!
